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Saks Global · 1 week ago

Sales Manager - Fifth Avenue Club

Troy, MI

Full-time

Onsite

Mid, Senior Level

3+ years exp

Saks Global is a luxury retail company, and they are seeking a Sales Manager to drive sales by developing the skills of a team of Style Advisors. The role involves coaching for optimal sales results, maintaining visibility on the selling floor, and fostering client relationships through exceptional service.

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Responsibilities

Driving sales by developing the selling and clienteling skills and behaviors of a team of Style Advisors

Creating a high performance team and consistently coaching for optimal sales results

Maintaining high visibility on the selling floor to coach and develop associates’ ability to drive sales

Building sustainable client relationships through exceptional service and regular outreach

Onboarding, training, ongoing education, and performance management of the selling team

Providing product knowledge training, event information, policy and procedure updates, and targeted selling and clienteling coaching

Fostering teamwork and managing performance issues effectively

Counseling out poor performers while proactively recruiting to fill open positions

Establishing deep relationships with clients and driving repeat business to achieve sales goals and event goals

Delivering memorable shopping experiences to all clients; planning client appointments to maximize results

Maximizing every appointment with a client to address their fashion needs and those of the client's network

Informing clients of in-store events to enhance their experience of Saks and increase engagement

Diagnosing client spend and identifying opportunities to increase engagement and wallet share

Increasing new client acquisition by leveraging various marketing tools such as ccA+, social media platforms, referrals and networking

Coaching Style Advisors to use technology & data to drive their business and develop a growth mindset

Building their personal brand as a fashion authority through proactive marketing and outreach

Strategically leveraging social media platforms to promote themselves as a fashion influencer and broaden connections beyond client base

Using multiple channels of technology to strengthen existing relationships and drive new client acquisition

Using a clienteling tool to stay connected with the client and make targeted recommendations based on shopping history and preferences

Using technology to deliver 24/7 service

Staying informed on new merchandise deliveries in the store to maximize selling potential

Resolving client issues and supporting the general running of the selling floor

Providing a comfortable and welcoming shopping environment for the client by ensuring the ongoing maintenance of the selling floor, fitting rooms and customer areas