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Spectrum · 18 hours ago

Customer Service Representative | Technical Support Internet/Voice

Orlando, FL

Full-time

Onsite

New Grad, Entry Level

0+ years exp

Spectrum is a Fortune 100 company providing superior communication and entertainment products. They are seeking a Customer Service Representative who will take inbound calls to provide technical support for internet and phone services, troubleshoot issues, and handle billing inquiries.

Digital EntertainmentInternetTelecommunications

No H1B

Responsibilities

Continuously learning and turning that knowledge into customer service wins

Uncovering customers needs, creating solutions, and resolving problems

Making a positive impression on customers through a best-in-class experience

Representing a Fortune 100 company with professionalism and courtesy

Working in an open, friendly environment with a supportive, energetic team

Overcome challenges and get services running smoothly

Manage tough feedback from clients and convey a strong understanding of Spectrum services

Qualification

Technical support experienceCustomer service experienceMS OfficeComputer skillsTypingOrganizationDependableProfessionalPositiveProactiveMulti-taskingResilientCommunicationTime managementProblem-solving

Required

Education : High school diploma or equivalent

Schedule : Ability to work a variety of schedules including nights, weekends, and holidays

Language : Ability to read, write, speak and understand English

Ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future

Preferred

6+ months of customer service or related experience

6+ months of basic technical support experience

6+ months of heavy volume phone experience

6+ months working with computers and software applications

MS Office

computer skills

typing

Communication

organization

time management

customer service

Dependable

problem-solving

professional

positive

proactive

multi-tasking

resilient

Benefits

A comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.

Company

Spectrum

Glassdoor3.3

Spectrum is a cable telecommunications company that offers a range of home entertainment and information services. It is a sub-organization of Charter Communications.

Founded in 1989

Stamford, Connecticut, USA

10001+ employees