Ntiva, Inc. ยท 1 day ago
Service Desk Technician I
McLean, VA
Full-time
Hybrid
Entry Level
$35K/yr - $45K/yr
1+ years expNtiva, Inc. is a Managed Services Provider focused on growth, innovation, and teamwork. The Service Desk Technician I will deliver exceptional customer service and technical support, acting as the first line of defense for clients' technology needs.
Information ServicesInformation Technology
No H1B
Responsibilities
Accept incoming client troubleshooting calls and make outbound calls in response to email requests
Engage with clients via email, providing clear and prompt communication
Leverage your Windows proficiency, network skills and knowledge of inter-connectivity with servers and printers to prepare and set up laptops and desktops
Conduct basic client account administration in Office 365 and Active Directory
Track scheduled work, proactively communicating changes to all stakeholders, and promptly updating both the schedule and clients as needed
Log detailed case notes in Ntiva's ticketing system and other documentation platforms, ensuring clear and accurate records
Assess the need for documentation updates and inform management of any necessary changes
Maintain a positive and client-centric focus throughout all interactions, fostering trust and building strong client relationships
Maintain meticulous attention to detail to uphold accuracy and efficiency standards
Qualification
Required
At least 1 year of professional work experience in the IT industry
Proficiency with troubleshooting problems with, but not limited to, the following technical subjects: VPN, Internet connectivity losses, Remote desktop, Microsoft Office software, Peripherals, including printers, scanners, and monitors
Familiarity with administration of Office 365 and Exchange Online
Proficiency in navigation and administration of Active Directory
Working knowledge of Windows file shares (SMB/CIFS)
Strong communication and writing skills
Ability to review, understand, and implement SOPs and other written training
Ability to communicate professionally, in English, both written and orally
Ability to write business correspondence and process procedures
Ability to effectively present information and respond to questions from groups of managers, clients, and the general public
This role involves extended periods of sitting or standing and regular use of computers and office equipment
Preferred
Ability to recognize and communicate potential issues and possible failure points in client systems and processes
Associate's Degree in Computer Science, Information Systems, Engineering or other related discipline preferred
Desired Certifications: CompTIA A+, Network +, Security +
Benefits
Medical, Dental and Vision coverage for employee and family
401k + company-matched contributions 4% match on 5% contribution - no vesting period! (Employee and Company contribute after 90 days)
Group Term Life and Accidental Death and Dismemberment coverage (company provided)
Short-Term (voluntary enrollment) and Long-Term Disability coverage (company provided)
Health Savings Account (HSA) Options / PPO Options
Employee Assistance Program
Paid Time Off (PTO) + Volunteer Time Off (VTO) + 8 Paid Holidays + 3 Floating Holidays
Education Reimbursement Program
Generous Employee Referral Program - cash bonus for successful referrals!
Dynamic Recognition and Rewards
Clear Promotion and Advancement Tracks
Work with Industry-Leading Talent
Company
Ntiva, Inc.
At Ntiva, growing people (our employees, partners, and clients) is our mission.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2022-01-27Acquired
2016-10-01Private Equity
Leadership Team
Steven Freidkin
CEO
Tom Tighe
Chief Revenue Officer
Recent News
Company data provided by crunchbase