Wawanesa Insurance · 1 month ago
National Property Claims Adjuster - Multiple Levels (Level 1-2)
Hybrid - Calgary
Full-time, Part-time
Hybrid
Entry, Mid Level
$57K/yr - $87K/yr
1+ years expWawanesa Insurance is one of Canada’s largest mutual insurers, dedicated to delivering exceptional member experiences. The National Property Claims Adjuster role involves adjusting property claims, providing support and communication to members, and ensuring thorough investigations and documentation throughout the claims process.
FinanceProperty & Casualty InsuranceFinancial ServicesInsurance
Responsibilities
Provide direction and support to our members, throughout the claims process, by providing exceptional service delivered with empathy
Timely and proactive communication, through voice to voice, digital and written correspondence, ensuring that all inquiries are effectively dealt with in a timely and professional manner
Adjustment of property claims of different complexity based on levels
Review and interpret policy wordings, determine policy coverage, and communicate coverage decisions to members
Establish timely and accurate loss and expense reserves through the life of the claim through evaluation of relevant information from sources such as appraisers, independent adjusters, and contractors
Ensure a comprehensive investigation is conducted on all files to determine coverages and liability, while adhering to Wawanesa’s adjusting guidelines, and recognizing when to engage appropriate internal and external resources. Collect evidence to support recovery efforts
Coordinate and manage services with vendors and service providers such as appraisers, independent adjusters, and contractors
Negotiating and conveying claim settlements within authority limits. Communicating claim decisions promptly and effectively, while still delivering an exceptional member experience
Maintain an effective and current diary system and document claim file activities in accordance with established procedures
Developing, demonstrating, and maintaining knowledge and understanding of policy coverages, while complying with regional regulatory and licensing requirements (as applicable). Remaining current with legislative changes and trends in the insurance industry
Demonstrating basic skills to review repair estimates, while developing the skills to create narrative scopes and generating entry level estimates using an estimating software system
Support CAT plan as necessary, including potentially assisting on claims outside of your service area
Perform other duties as assigned
Qualification
Required
Exceptional customer service skills demonstrating empathy and concern for member satisfaction
Experience utilizing computer technology such as Microsoft Office, email, Web-enabled applications, and database software required
Excellent communication skills; listening, written, and spoken
Excellent investigative and analytical skills
Detail oriented with a high degree of accuracy regarding data entry
Excellent time management and organizational skills with the ability to prioritize in a fast paced, changing environment
Good negotiation, decision making and critical thinking skills as well as a willingness to improve
Strong teamwork skills with the ability to collaborate with others
Willingness to work toward Chartered Insurance Professional (CIP) designation and where required, dedicated to reach the proper licensing requirements
Preferred
Post-secondary degree is preferred
1-2 year of insurance or customer service experience
2+ years insurance adjusting or equivalent experience
Benefits
Annual bonus plan
Leave of absence top-up programs
Generous vacation time
Personal days
Premium free benefits
Pension plan
Company
Wawanesa Insurance
Wawanesa Insurance offers a breadth of insurance products.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Brianna Witt
Human Resources Business Partner
Maria Soria
Human Resources Business Partner
Recent News
2025-12-10
The Wawanesa Mutual Insurance Company
2025-10-29
Company data provided by crunchbase