FIS · 3 days ago
Product Support Representative, Japanese Speaking
JPN TOKY 1-3-1 FLR12 BldgJA
Full-time
Onsite
Entry, Mid Level
2+ years expFIS is a leading fintech company that provides solutions touching various markets globally. The Product Support Representative will assist clients by resolving product-related inquiries and troubleshooting issues to enhance customer satisfaction.
BankingFinancial ServicesFinTechPayments
Responsibilities
Handle customer inquiries and resolving support issues such as address changes, processing orders, warranty, or billing and payment
Provide in-depth product support and researching client issues
Troubleshoot problems with equipment or software applications and recommend corrective action
Document customer information and recurring technical issues to support product quality programs and product development
Qualification
Required
Effectively bilingual in Japanese (JLPT N1) and English
Minimum Diploma holders
Minimum 2 years of working experience in banks or financial institutes
Strong analytical, organizational and time management skills
The ability to work independently
Excellent communicator and strong problem-solver
Preferred
Knowledge of FIS products a plus
Benefits
Flexible and creative work environment
Diverse and collaborative atmosphere
Professional and personal development resources
Opportunities to volunteer and support charities
Competitive salary and benefits
Company
FIS
FIS is a fintech firm that provides advance integrated banking, wealth management, risk and compliance, and other solutions.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$10.5BKey Investors
Goldman Sachs
2025-05-01Post Ipo Debt· $8B
2022-07-06Post Ipo Debt· $2.5B
2018-05-22Post Ipo Equity
Leadership Team
Douglas McAllister
CEO - Ventures / FIS AutoSuite VBO/BPO Operations
Stephanie Ferris
CEO and President
Recent News
2026-01-09
2026-01-09
2026-01-08
Company data provided by crunchbase