Cognizant · 23 hours ago
IT Analyst – Tech Ops
Boston, MA
Full-time
Onsite
Entry, Mid Level
$60K/yr - $67K/yr
2+ years expCognizant is a company that values flexibility and work-life balance, and they are seeking an IT Support Analyst – Tech Ops to ensure the smooth operation of in-store guest-facing technology for digital menu boards. The role involves collaborating with various teams to maintain and optimize digital menu content, enhancing customer engagement and improving sales performance.
ConsultingIndustrial AutomationInformation TechnologySoftwareSoftware Engineering
Responsibilities
Content Management: Update and maintain digital menu board content including data, media and format based on brand specific requirements
Ensure all content and data is accurate and reflective of current promotions, menu items and project launches
Collaboration: Work closely with marketing and design teams – internal and external, to implement compelling messaging, menu data detail and visuals for our guests
Optimization: Implement best practices for digital signage to enhance user experience. Work closely with QA teams to ensure content is fully tested and optimize performance
Review business requirements to ensure full understanding of expected results, brand standards and deliverables
Identify any potential quality concerns to broader project team/stakeholders
Recommend, implement, and monitor preventative and corrective actions to business partners and vendors to ensure that quality assurance standards are achieved
Partner with internal stakeholders and vendors to isolate and replicate defects
Qualification
Required
Minimum bachelor's degree in field of Computer Science, Information Technology, or related fields
2-4 years of experience in Technology Operations and/or QSR technology field
Experience in Hospitality/QSR domain /Retail Store Systems with primary exposure in Digital Menu Board experience or familiarity/experience in at least few systems like POS, Kiosk, Mobile App, Drive thru
Excellent interpersonal skills
Excellent verbal and presentation skills with an emphasis on being able to present technical topics in an easy-to-understand way for non-technical customers
Extremely well organized (including good project and time management skills) and high attention to detail
Strong partnering skills and a service leadership mindset are required
Clear communicator to ensure ability to communicate defects to developers, vendors and other stakeholders
Preferred
Understanding of SQL, coding languages and database experience is preferred
Benefits
Medical/Dental/Vision/Life Insurance
Paid holidays plus Paid Time Off
401(k) plan and contributions
Long-term/Short-term Disability
Paid Parental Leave
Employee Stock Purchase Plan
Company
Cognizant
Cognizant is a professional services company that helps clients alter their business, operating, and technology models for the digital era.
10001+ employees
H1B Sponsorship
Cognizant has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (11113)
2024 (11423)
2023 (13054)
2022 (13876)
2021 (12651)
2020 (28659)
Funding
Current Stage
Public CompanyTotal Funding
$0.24MKey Investors
Summit Financial Wealth Advisors
2025-03-08Post Ipo Equity
2016-11-18Post Ipo Equity· $0.24M
1998-06-19IPO
Leadership Team
Ravi Kumar S
Chief Executive Officer
Anil Cheriyan
CTO / EVP Strategy & Technology
Recent News
2026-01-08
2026-01-06
Company data provided by crunchbase