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Mountainside · 1 day ago

Admissions Specialist Coordinator

Canaan, CT

Full-time

Onsite

Entry Level

$40K/yr - $80K/yr

2+ years exp

Mountainside is a leading behavioral healthcare provider dedicated to treating alcohol dependency and drug addiction. They are seeking an empathetic Admissions Specialist Coordinator to handle client inquiries and facilitate the admissions process, ensuring individuals receive the support they need.

Addiction TreatmentBiotechnologyHealth Care

Responsibilities

Proactively handle inbound and outbound calls and web chats to engage prospective clients and referral sources

Convert inquiries into admissions by guiding clients through decision-making processes with empathy, urgency, and clarity

Consistently meet and exceed monthly and annual goals related to admissions, census levels, and conversion metrics

Strategically match clients to the appropriate level of care and program offerings to support their individual needs

Act as a trusted advisor to clients and families navigating crisis situations, presenting Mountainside’s value and care model effectively

Maintain accurate, timely documentation of all client interactions in the CRM and electronic medical record systems

Collaborate with internal departments to ensure a smooth and informed admissions process

Clearly communicate financial responsibilities, insurance benefits, and available payment options

Manage multiple leads and prioritize tasks efficiently in a high-volume, fast-paced setting

Qualification

Persuasive communicationCustomer service experienceCRM tools proficiencySubstance abuse knowledgeMultitasking skillsEmpathyBasic computer skillsOrganizational skillsAttention to detail

Required

High School diploma or equivalency required

Ability to remain calm, empathetic, and focused during emotionally charged conversations

A driven, goal-oriented professional with a talent for persuasive communication

Proven ability to hit performance targets in a call center, admissions, healthcare, customer service, or similar environment

Strong multitasking and organizational skills, with excellent attention to detail

Comfortable with CRM tools, insurance verification, and navigating client financial options

A passion for connecting people with the help they need—and the drive to make it happen

Must have basic computer skills including competence in software applications such as Microsoft Office suite, Adobe and use of internet applications and in using and/or connecting wireless computer hardware, the ability to project to remote devices, etc

Preferred

Knowledge of substance abuse field and treatment process preferred

2 years of experience in customer services or related field preferred

Benefits

Comprehensive benefit package

Competitive salary with performance-based incentive structure

Paid Time Off (which increases after 1 year with Mountainside)

Paid holidays including a Multicultural Holiday

401(k) with employer matching

Free meals while working on the Canaan campus

Monthly $75.00 wellness reimbursement. Our Wellness Reimbursement benefit is meant to encourage employees to engage in productive self-care to avoid burnout and compassion fatigue.