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Case Western Reserve University · 2 days ago

Assistant Director of Donor Engagement & Alumni Relations

Cleveland, OH

Full-time

Hybrid

Mid, Senior Level

$23.68/hr - $23.68/hr

3+ years exp

Case Western Reserve University is committed to fostering a strong engagement program for alumni and donors. The Assistant Director will manage comprehensive donor and alumni engagement initiatives, focusing on stewardship and recognition strategies to enhance philanthropic support.

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Responsibilities

Initiate and manage customized stewardship strategies for a portfolio of donors. Identify and plan opportunities to engage donors and alumni annually with visits, events, calls, and/or special reporting as appropriate from the university. Partner with major gifts officers, senior director of donor engagement and alumni relations, and other development colleagues as necessary and oversee customized stewardship and alumni activities based on donor relationships. Direct and execute stewardship outreach that works in tandem with the university's major gift cultivation efforts. Make recommendations and coordinate donor and/or beneficiary recognition at/participation in special visits and event programming

Plan and manage College of Arts and Sciences donor recognition and alumni relations programs, events and other activities that connect alumni and donors to the College of Arts and Sciences and that enhance overall philanthropic giving. Develop multi-faceted strategies to thank and recognize donors through print and digital media, including ideas for repurposing content for other stewardship projects. Coordinator all necessary activities and collaborate with development colleagues and other internal partners to engage students, faculty and staff in creative gratitude stories and messaging. Create content to be sent to donors through various print and digital media and manage distribution of messaging

Coordinate, under the direction of the Senior Director and/or Vice Dean of the college, the execution of college stewardship activities and cultivation events and support special events as needed

Ensure personal and mass communications are accurate and timely and reflect the appropriate branding of the college and university. Work with the marketing and communications team to develop a broad range of collateral and manage alumni email campaigns. Provide oversight and manage execution of donor acknowledgments and other high-level correspondence from senior leadership. Serve as the point of contact for colleagues in the schools, college, and other departments managing written donor communications. Maintain donor salutation and signature preferences, address changes, etc. for the dean, vice dean, and other external relations officers

Partnering with the senior director, and coordinating with the CWRU Alumni Association, plan and execute activities related to Homecoming and Reunion weekend, including volunteer coordination and management. Track all college events and communicate them to the Alumni Association

Qualification

Donor engagement strategiesEvent planningCustomer relationship managementData analysisProject managementCustomer serviceProfessionalismSocial media proficiencyMicrosoft Office SuiteAI tools willingnessWriting skillsOrganizational skillsProblem solvingSelf-motivationAttention to detailWork ethic

Required

3 or more years of experience in a development or administrative office, preferably development, with progressively increasing responsibilities, particularly in relationship building

Program and systems development, event-planning volunteer management, and operational experience

Bachelor's degree required

Strong writing and organizational skills

High attention to detail in a dynamic work environment

Project management skills

Problem solving skills

High level of self-motivation

Excellent customer service

Ability to manage a number of projects with minimal direction or supervision

Strong work ethic

Data analysis and budgetary skills

Highest degree of professionalism, individual judgment, responsibility, organization and proactive effort

Knowledge of or an ability to quickly learn software and customer relationship management systems such as Microsoft Office Suite, CRM Advance, iModules, Canva, Survey Monkey, social media (Facebook, Twitter, Instagram) and Google apps such as Google Drive and Google Forms

Willingness to learn and work with artificial intelligence (AI) tools and technologies

Ability to meet consistent attendance

Ability to interact with colleagues, supervisor, and customers face to face

Demonstrated history of successful support, education, and advocacy for all students, aligned with the values, mission, and messaging of the university, while adhering to the staff policy on conflict of commitment and interest