TEKsystems · 1 day ago
Call Center Representative
Phoenix, AZ
Contract
Hybrid
Entry Level
$16/hr - $16/hr
1+ years expTEKsystems is a leading provider of business and technology services, and they are seeking a dedicated Customer Service Representative to assist with transportation access for individuals with disabilities. This role involves handling inbound and outbound calls, providing exceptional customer service, and managing administrative tasks to ensure a positive experience for callers.
Information Technology
Responsibilities
Handle inbound and outbound calls to assist members, clients, and facilities with transportation coordination and eligibility verification
Provide exceptional customer service to a diverse population, ensuring all callers feel supported and understood
Schedule transportation in the most cost-effective and compliant manner, meeting contract service levels
Enter customer information accurately into internal systems and maintain up-to-date records
Process and track replacement ID payments; assist with generating picture IDs
Respond to customer inquiries, document complaints, and follow up as needed
Support daily scheduling tasks for eligibility team members
Manage office equipment (printers, copiers), vendor coordination, supply ordering, and basic administrative functions
Maintain electronic filing systems and ensure scanned documents are organized and current
Provide high-quality reception coverage while demonstrating professional communication at all times
Ensure HIPAA compliance and maintain strict confidentiality with all customer information
Qualification
Required
Minimum 1 year of call center experience (any industry)
Strong customer service, communication, and data entry skills
Ability to multitask effectively between calls and administrative duties
Must have a dedicated workspace and internet speed of 30+ Mbps (no hotspots)
Must NOT be in a caretaking role during work hours
Comfortable working with automatic dialer systems and continuous call flow
Preferred
Experience handling high-volume calls (approximately 80+ per day) preferred
Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Company
TEKsystems
At TEKsystems, they understand people. Every year they deploy over 80,000 IT professionals at 6,000 client sites across North America,
10001+ employees
H1B Sponsorship
TEKsystems has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (46)
2024 (52)
2023 (33)
2022 (22)
2021 (36)
2020 (53)
Funding
Current Stage
Late StageLeadership Team
Ryan Skains
Vice President, TEKsystems Global Services
Recent News
2025-11-19
2025-10-29
Company data provided by crunchbase