Wounded Warrior Project · 20 hours ago
Veterans Benefits Services Manager - Southeast
Jacksonville, FL
Full-time
Hybrid
Senior Level
5+ years expWounded Warrior Project is dedicated to honoring and empowering our nation’s veterans. The Benefits Services Manager leads a team of service officers to assist veterans in obtaining benefits from the Department of Defense and Veterans Administration, overseeing operations, training, and advocacy efforts.
AssociationCommunitiesHealth CareMedical
Responsibilities
Manage a service officer team of local and remote WWP staff members as they work to identify veterans benefits available to warriors and assist and support these veterans by writing and submitting benefits claims to the Department of Defense and/or the Veterans Administration
Lead the veterans’ benefits services team as they serve as liaison between the VA and wounded service members and provide representation and advocacy for them with their benefits claims
Manage an active caseload of at least 33% of his/her team’s average caseload
Provide frequent performance feedback to teammates to highlight strengths and areas for development in one or more of the five individual contributor performance competencies
Establish and maintain a team of knowledgeable service officers prepared to address warrior claim needs across the spectrum of benefit categories. Responsible for the training, efficiency, and personal development of each service officer on the team
Represent WWP through public presentations at third-party events in support of WWP or other opportunities to educate veterans
Build collaborative relationships with WWP teammates and teams and partnerships with local representatives and staff of the Department of Veterans Affairs and relevant military and community organizations
Lead the veterans’ benefits services team to meet or exceed established goals for timeliness and successful completion of benefits claims
Utilizing WWP process and performance data, report to leadership the progress and outcomes of benefit trends
Stay abreast of current trends, discoveries, and medical conditions pertaining to wounded warriors. Share information with benefits services team members
In collaboration with leadership and the training team, provide staff training and education to maintain teammate VA accreditation
Manage budget, ensuring proper expense controls and accurate records
Attend and actively participate in required training and/or meetings, including but not limited to New Teammate Orientation, WWP Cares, ASIST Suicide Prevention training, Leadership training, culture/team based training, or departmental huddles
Other related duties as assigned
Qualification
Required
Strong working knowledge of VA and DoD benefits law and procedures
Subject matter expert in filing claims across the entire spectrum of DoD and VA benefit categories
Demonstrated working knowledge of regulations, precedents, and procedures related to the Medical/Physical Evaluation Board and Veterans Affairs disability rating system. Experienced handling complex case management
Demonstrated ability to lead and manage local and remote staff members while maintaining high quality standards of service to warriors
Demonstrated understanding of relationship management and partnering. Exceptional interpersonal skills
Demonstrated ability to interact effectively with diverse individuals, collaborate, and establish and build effective working relationships with individuals in leadership and key community roles
Ability to respond to sensitive matters with diplomacy and empathy
Strong presentation skills. Confident communicator, with demonstrated ability to present information effectively to large audiences, small groups, and individuals, and serve as representative of the organization
Strong organizational and time management skills. Ability to quickly adapt to changing priorities
Demonstrated ability to balance and communicate tactical and strategic initiatives of the organization
Demonstrated ability to establish credibility, be decisive, influence others, and influence change
High energy level. Self-starter; willing to take initiative
Strong written and verbal communication skills
Demonstrated understanding of Wounded Warrior Project and its mission, values, programs and services, and the impact of these programs and services on wounded warriors and their families
Proficient using Microsoft Office, e.g., Word, Excel, PowerPoint, Outlook
Unequivocal commitment to the highest standards of personal and business ethics and conduct
Mission-driven, guided by core values, and a pleasure to work with
Five years of veterans benefits advocacy experience as a VA accredited service officer
Three years of leadership and/or management experience
Bachelor's degree. Equivalent combination of education, experience, training, or certification may be considered in lieu of degree
Department of Veterans Affairs certification as an accredited agent
Ability to obtain ASIST Certification within 1 year of hire
Preferred
Five years of experience preparing, and filling veterans benefits claims and providing representation and advocacy
Four or more years of leadership/management experience
Benefits
A flexible hybrid work schedule (three days in the office, two days’ work from home)
Full medical, dental, and vision coverage for both teammates AND family members
Competitive pay and performance incentives
A fun, mission-focused, and collaborative team environment
Company
Wounded Warrior Project
Wounded Warrior Project is a military and veterans charity service organization empowering injured veterans and their families.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$15MKey Investors
Lilly EndowmentFace the Fight
2025-12-10Grant· $15M
2024-09-18Grant
Leadership Team
Walter E. Piatt
Chief Executive Officer
Recent News
2026-01-22
2026-01-11
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