Apply on Employer Site

North Star Health · 23 hours ago

Medical Office Coordinator

Ludlow, Vermont

Full-time

Onsite

New Grad, Entry Level

North Star Health is a Federally Qualified Health Center committed to accessible, patient-centered care. They are seeking a friendly, organized, and team-oriented Medical Office Coordinator to manage front office operations and ensure a welcoming experience for patients.

Child CareHealth CareNon ProfitWellness

Responsibilities

Greet patients and create a warm, welcoming experience from the moment they arrive

Manage scheduling, phones, and front desk workflows

Support primary care and walk-in providers with daily administrative needs

Use medical terminology appropriately in patient interactions and documentation

Multitask effectively in a fast-paced environment

Pitch in where needed to keep the office running smoothly

Perform all front-end administrative duties to best meet the needs of our patients in a timely, efficient, competent manner

Promptly manages telephone calls professionally, including voicemail, patient portal and answering service messages

Schedules patient appointments, following office protocols to ensure appropriate access for patients and maintains the flow in the office

Triages phone calls for immediacy of problem and routes messages to nurse or practitioner as appropriate. Takes complete messages with appropriate details according to the Telephone Triage During Business Hours Policy

Performs department inbox management function in an organized systematic manner. This function is completed promptly following established guidelines

Manages appointment functions such as appointment ticklers, appt reminders, portal scheduling, eligibility, and phone list, wait list, and patient reminder calls

Handles all PHI requests according to North Star Health policy

Greets patients in a professional, polite, prompt, helpful, friendly, positive, and welcoming manner. Represent North Star Health in a positive helpful manner

Maintains professional composure when met with difficult situations. Avoids personalization and attempts to deescalate. Seeks or helps when appropriate. Exhibit's ability to work under pressure and communicate information accurately

Demonstrates flexibility in work schedule and location based on the needs of the organization

Show competency in all areas of registration and appointment workflows, including scanning insurance cards, driver's license or other form of identification, obtaining photos, and updating patients' information with each visit. (i.e., name, phone numbers, addresses, emergency contact, guarantor information, all current insurance information with the mailing address, phone number, eligibility and all necessary FQHC required content). Collects co-pays and other patient due balances. Maintains reconciliation of payments

Performs all other duties as assigned

Adheres to policies and procedures during all activities