Ghost · 2 weeks ago
Account Manager
Los Angeles, California
Full-time
Onsite
Mid Level
$85K/yr - $95K/yr
3+ years expGhost is a data-driven distribution platform partnering with leading brands to optimize inventory management. They are seeking a strategic Account Manager to oversee enterprise buyers, focusing on relationship management and client satisfaction to drive growth and retention.
MarketplaceRetail TechnologySoftware
Responsibilities
Develop and execute tailored account plans for each customer, aligning their business objectives with our marketplace offerings to maximize value and satisfaction
Cultivate and maintain strong, trust-based relationships with senior stakeholders across client organizations, serving as their primary point of contact and advocate within our company
Negotiate and close deals while collaborating with internal teams to ensure a smooth end-to-end experience
Analyze client purchasing patterns and inventory needs online and in-store, as well as via competitor shopping, to proactively recommend opportunities for inventory buys that meet client requirements
Address and resolve client issues promptly and effectively, ensuring a high level of client satisfaction and retention
Accurately and consistently record all client interactions in HubSpot and other CRM systems, ensuring precise tracking of account metrics, transaction volumes, and client data across internal platforms
Stay informed about industry trends, competitor activities, and client business developments to identify new opportunities and potential risks
Develop materials for clients that translate performance data and market insights into value-driven buying strategies and long-term account expansion opportunities
Work closely with internal teams, including Supply, Operations, Engineering, Product, and Design (EPD), and Finance to ensure seamless service delivery and to advocate for client needs
Qualification
Required
3+ years of experience in account management, customer success, or related roles
Comfort with software technology and quickly adopting new features
Analytical abilities, excellent communication and negotiation skills, and proficiency in CRM software (e.g., Hubspot)
Self-motivated, client-focused, with the ability to work independently and as part of a collaborative team
Preferred
Bachelor's degree in Business Administration or a related field, a plus
Experience in retail, managed marketplaces, eCommerce, excess inventory solutions, or supply chain management a plus
Experience in a fast-moving and dynamic startup environment a plus
Benefits
Medical, Vision, and Dental with some plans covered at 100%
Competitive compensation and equity structure
401K
Unlimited PTO
Company
Ghost
Ghost combines real-time data with intelligent solutions to help brands monetize their excess inventory discreetly and sustainably.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$95MKey Investors
L CattertonCathay InnovationUnion Square Ventures
2024-10-15Series C· $40M
2023-08-21Series B· $30M
2022-07-18Series A· $13M
Leadership Team
Josh Kaplan
Founder & Co-CEO
Recent News
Business Wire
2025-11-04
Food Business News
2025-10-30
2025-10-28
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