Voya Financial · 18 hours ago
Senior Data Analyst – Power BI & ServiceNow
Buffalo-Niagara Area
Full-time
Onsite
Mid, Senior Level
$122K/yr - $153K/yr
5+ years expVoya Financial is dedicated to providing financial opportunities for individuals and communities. The Senior Data Analyst will be responsible for designing and operationalizing Power BI dashboards and reports to enhance IT support and employee experience through data-driven insights.
Financial Services
Responsibilities
Design and deliver BI solutions: Build scalable Power BI semantic models, datasets, and interactive dashboards (DAX/M, row-level security) that provide real-time visibility into ticket volumes, backlog, MTTR, first-contact resolution, CSAT, SLA adherence, and overall operational performance across End User Services
Operational reporting and standardization: Establish a single, governed reporting framework for contractual commitments—SLAs, OLAs, KPIs—and produce consistent monthly/quarterly executive and vendor reports, including variance analysis and trend diagnostics
Data engineering and integration: Create robust data pipelines using SQL and scripting (PowerShell/Python) to ingest and transform data from systems such as ServiceNow/Jira, Microsoft 365, Intune/Endpoint analytics, SCCM/MECM, Azure Log Analytics, and other operational tools via REST/Graph APIs
Decision support for front-line IT: Translate findings into practical recommendations that improve front-end IT support (knowledge gaps, training opportunities, shift-left opportunities, automation candidates, problem management themes) and track the impact of those actions
Quality, governance, and reliability: Implement data quality checks, documentation, and version control; define source-of-truth datasets and KPIs with clear business definitions; ensure access, security, and RLS align with company policy
Self-service enablement: Publish certified datasets, Power BI apps, and report templates; coach End User Services teams on interpreting visuals and using insights in daily stand-ups and service reviews
Automation and scale: Automate refresh, distribution, and alerts (e.g., SLA breach notifications, anomaly detection, threshold exceptions) to reduce manual reporting time
Executive storytelling: Craft concise narratives for senior leadership, connecting metrics to outcomes (experience, productivity, cost, risk), and present insights in QBRs/MBRs
Collaboration: Partner with Service Desk & Deskside leads, EUC engineering, Collaboration/M365, Vendor Management, Finance, PMO, and InfoSec to align data definitions, priorities, and roadmaps
Qualification
Required
5–8+ years in Data Analytics/BI with measurable impact in IT service management or end-user computing environments
Expert with Power BI (data modeling, DAX, Power Query/M, row-level security, Power BI Service/Apps, deployment pipelines)
Advanced SQL across enterprise platforms (e.g., SQL Server/Azure SQL) and strong Excel (Power Query, Power Pivot, advanced formulas)
Proficiency in scripting (PowerShell and/or Python) to automate data ingestion, transformation, and report operations
Demonstrated experience consuming REST/Graph APIs for data extraction (e.g., ServiceNow, Microsoft Graph, Intune, Microsoft 365, Jira)
Proven track record building SLA/KPI frameworks and operational dashboards that drive behavior change in IT support organizations
Strong data visualization best practices and the ability to translate complex analysis into clear, compelling stories for technical and non-technical audiences
Familiarity with ITIL concepts (Incident, Problem, Change) and metrics such as MTTA/MTTR, first contact resolution, backlog aging, ticket deflection, and CSAT
Excellent communication, stakeholder management, and a continuous-improvement mindset
Preferred
Microsoft Certified: Power BI Data Analyst Associate (PL-300); plus nice-to-have: DP-900/DP-203 or Azure data certifications
ITIL® Foundation certification
Experience with ServiceNow reporting, Power Platform (Power Automate), and scheduled/parameterized content (subscriptions, paginated reports)
Exposure to Azure Log Analytics/KQL, Defender/M365 usage analytics, or device telemetry for experience scores and proactive support
Knowledge of data governance (e.g., Microsoft Purview), data quality frameworks, and enterprise cataloging
Background in vendor/contract reporting and QBR/MBR cycles, including SLA compliance and service credit methodologies
Benefits
Health, dental, vision and life insurance plans
401(k) Savings plan – with generous company matching contributions (up to 6%)
Voya Retirement Plan – employer paid cash balance retirement plan (4%)
Tuition reimbursement up to $5,250/year
Paid time off – including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day.
Paid volunteer time — 40 hours per calendar year
Company
Voya Financial
Voya Financial is a financial services company that specializes in the fields of retirement, investments, and insurance.
5001-10000 employees
H1B Sponsorship
Voya Financial has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (4)
2023 (2)
2022 (1)
2021 (5)
2020 (1)
Funding
Current Stage
Public CompanyTotal Funding
unknown2018-06-01Acquired
2013-05-02IPO
Leadership Team
Heather Lavallee
CEO
Michael Katz
Executive Vice President, Chief Financial Officer
Recent News
2026-01-09
Coverager - Insurance news and insights
2025-12-24
2025-12-10
Company data provided by crunchbase