This job has closed.

Nebraska Medicine · 21 hours ago

Customer Service Sr Associate

Omaha Metropolitan Area

Full-time

Hybrid

Mid, Senior Level

3+ years exp

Nebraska Medicine is a leading health network committed to delivering exceptional care through collaboration. The Customer Service Senior Associate will resolve patient concerns, promote customer satisfaction, and maintain excellent communication while adhering to organizational values.

EducationHealth Care

H1B Sponsor Likely

Responsibilities

Responsible for prompt and accurate customer relations in a fast paced environment

Responsible for maintaining excellent communications with customers and managing the resolution of patient concerns

Concerns vary in reason and may be clinical or financial in nature

Serve as a patient advocate and collaborate between departments, external agencies, and the patient while building strong relationships to promote customer loyalty while adhering to organizational mission, vision, and values

Qualification

Customer servicePatient billing knowledgeMicrosoft OfficeAnalytical skillsCommunication skillsProblem solvingSelf-directing skillsTyping skillsMedical terminologyCollection lawsMembership in revenue cycle organizationTeam skillsProject management

Required

High school education or equivalent required

Minimum of three years of higher education with coursework in a relevant field such as business, healthcare, or a related discipline, OR equivalent combination of education and experience in a relevant professional setting

Ability to interact with customers over the telephone and face to face required

Knowledge of patient billing process required. Ability to research and problem solve required

Analytical, organizational, team, project management, and self-directing skills required

Excellent verbal and written communication skills and ability to work with diverse customer base required

Knowledge of Microsoft Office, Microsoft Excel, databases, and payer applications required

Ability to type a minimum of 40 words per minute with 95% accuracy required

Preferred

Associate's degree in business administration or related field preferred

Knowledge of collection laws, liens, and bankruptcies preferred

Membership in hospital or professional revenue cycle organization preferred

Knowledge of medical terminology, ICD, CPT, and HCPCS coding preferred

Highly developed knowledge of hospital and/or professional revenue cycle processes required

Benefits

Enjoy up to $5,000/year in tuition assistance

A 35% discount at Clarkson College

Career advancement opportunities with covered educational costs

Company

Nebraska Medicine

Glassdoor3.7

Nebraska Medicine is the most esteemed academic health system in the region, consisting of 809 licensed beds at its two hospitals, more than

Founded in 1869

Omaha, Nebraska, USA

5001-10000 employees

https://www.nebraskamed.com

H1B Sponsorship

Nebraska Medicine has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (24)

2024 (20)

2023 (20)

2022 (22)

2021 (19)

2020 (18)