Chroma Systems Solutions, Inc. · 20 hours ago
Field Support Engineer
Milpitas, CA
Full-time
Onsite
Mid, Senior Level
5+ years expChroma Systems Solutions, Inc. is a leading designer and manufacturer of power testing instruments and systems. The Field Support Engineer is responsible for providing on-site assistance to customers with installation, calibration, troubleshooting, and repairing of ATE power measurement systems, while also offering pre-sales technical support and conducting product demonstrations.
Machinery ManufacturingManufacturingProduct Design
No H1B
U.S. Citizen Only
Responsibilities
Provide on-site installation, calibration, troubleshooting and repairing of ATE power measurement systems, Battery Test Systems and instruments at customer locations
Provide pre-sales technical support to articulate product functionality and features
Maintain Product Demo room with operational equipment
Conduct product demos / training at Chroma, Customer facilities or online
Resolve customer issues assigned to them via customer requests for technical assistance within the prescribed resolution time or escalating it when all ideas are exhausted
Ability to travel domestically and/or internationally up to 60%
Read schematics, apply electronic theory to customer issues involving Chroma AC power test instruments duplicating customer setups to assess issue
Diligent in solving and following up on customer issues
Become proficient with PowerPro, BatteryPro, Soft Panel and Captivate software
Continuous review of process for improvements
Effective time management
Qualification
Required
Minimum two years of formal technical school in electricity/electronics AND
Five years or more experience in use of AC power electronics / Battery Test Solutions OR
Four-year degree in Electronic Technology or Electrical Engineering
Capacity to work under tight or shifting deadlines and adhere to procedures
Solid electrical knowledge to be able to understand industry requirements
Logical approach to problem solving
Professional level verbal and written communication skills
Proficient in MS Office
Ability to work out of a home office
Must be a U.S. Citizen, or a Permanent Resident for ITAR Regulations
Preferred
Field Service experience in a technical discipline is a plus
Knowledge of PowerPro or Battery Pro software is a plus
Knowledge of LabVIEW environment is a plus
Benefits
Vacation, sick, bereavement time, etc.
Medical, dental, and vision plans for employees and dependents
Life insurance, AD&D, long term disability, and employee wellness programs
401(k) retirement accounts with immediate vesting of company contributions w/ match
Profit sharing programs
Company
Chroma Systems Solutions, Inc.
Chroma is the largest worldwide provider of power test instruments and automated test systems.
51-200 employees
Funding
Current Stage
Growth StageRecent News
In Compliance Magazine
2024-04-26
Company data provided by crunchbase