Elevance Health · 23 hours ago
Patient Financial Coordinator – Paragon Infusion
Plano, TX
Full-time
Hybrid
Mid Level
3+ years expElevance Health is a health company dedicated to improving lives and communities. The Patient Financial Coordinator is responsible for processing and coordinating financial assistance for patients, ensuring effective communication with patients, healthcare providers, and payors while maintaining compliance with relevant regulations.
Health CareHealth InsurancePersonal HealthWellness
Responsibilities
Takes inbound calls, makes outbound calls, and assists in scheduling the patient orders
Understands a patient's financial need and assists with coordinating and enrolling in a Pharmaceutical Manufacturer and/or foundation assistance programs
Communicates and collaborates with patients, physicians and payors providing them with the necessary information and supporting financial documents
Keeps appropriate parties abreast of the patients' financial request
Documents and communicates the patient's medical record and financial assistance information
Acts as a liaison between the billing and collection departments to assist in resolving financial assistance matters
Stays updated with Federal, State, and contractual regulations regarding copay assistance and manufacturer programs
Associates in this role are expected to have the ability to multi-task, including handling calls, texts, facsimiles, and electronic queues, while simultaneously taking notes and speaking to customers
Proficient in maintaining focus during extended periods of sitting and handling multiple tasks in a fast-paced, high-pressure environment
Strong verbal and written communication skills, both with virtual and in-person interactions; attentive to details, critical thinker, and a problem-solver
Demonstrates empathy and persistence to resolve caller issues completely
Comfort and proficiency with digital tools and platforms to enhance productivity and minimize manual efforts
Associates in this role will have a structured work schedule with occasional overtime or flexibility based on business needs, including the ability to work from the office as necessary
Performs other duties as assigned
Qualification
Required
Requires a high school diploma or equivalent and a minimum of 3 years of healthcare experience with verification of financials; or any combination of education and experience, which would provide an equivalent background
Takes inbound calls, makes outbound calls, and assists in scheduling the patient orders
Understands a patient's financial need and assists with coordinating and enrolling in a Pharmaceutical Manufacturer and/or foundation assistance programs
Communicates and collaborates with patients, physicians and payors providing them with the necessary information and supporting financial documents
Keeps appropriate parties abreast of the patients' financial request
Documents and communicates the patient's medical record and financial assistance information
Acts as a liaison between the billing and collection departments to assist in resolving financial assistance matters
Stays updated with Federal, State, and contractual regulations regarding copay assistance and manufacturer programs
Associates in this role are expected to have the ability to multi-task, including handling calls, texts, facsimiles, and electronic queues, while simultaneously taking notes and speaking to customers
Proficient in maintaining focus during extended periods of sitting and handling multiple tasks in a fast-paced, high-pressure environment
Strong verbal and written communication skills, both with virtual and in-person interactions; attentive to details, critical thinker, and a problem-solver
Demonstrates empathy and persistence to resolve caller issues completely
Comfort and proficiency with digital tools and platforms to enhance productivity and minimize manual efforts
Associates in this role will have a structured work schedule with occasional overtime or flexibility based on business needs, including the ability to work from the office as necessary
Performs other duties as assigned
Preferred
Previous experience with patient assistance programs: manufacturer assistance programs, foundation assistance programs, free drug programs, etc
Basic ability to use Microsoft Suite applications such as Word, PowerPoint, and Excel
Strong customer service skills: communication, active listening, problem-solving, patience, empathy, and adaptability are desired
Comfortability and willingness to be on the phone speaking to patients, members, and/or manufacturers 85% of your day
Benefits
Merit increases
Paid holidays
Paid Time Off
Incentive bonus programs
Medical
Dental
Vision
Short and long term disability benefits
401(k) +match
Stock purchase plan
Life insurance
Wellness programs
Financial education resources
Company
Elevance Health
Elevance Health is an integrated whole-health approach to help people in health journey and address their full range of needs.
10001+ employees
H1B Sponsorship
Elevance Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (488)
2024 (604)
2023 (660)
2022 (222)
Funding
Current Stage
Public CompanyTotal Funding
unknown2001-10-30IPO
Leadership Team
Gail K. Boudreaux
President and CEO
Geeta Wilson
Chief Technology Officer (CTO): Digital Health and Service Experience Platforms
Recent News
Yahoo Finance
2026-01-09
2026-01-06
Company data provided by crunchbase