Product Manager - Digital Experience jobs in United States
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United Airlines · 23 hours ago

Product Manager - Digital Experience

positionChicago, IL
timeFull-time
remoteHybrid
senioritySenior Level
money$102K/yr - $133K/yr
date5+ years exp

United Airlines is a leading airline company that focuses on enhancing customer experience through its Marketing and Loyalty team. The Product Manager – Digital Experience will define the product vision and lead the implementation of the Digital Experience Platform (DXP), ensuring personalized and data-driven experiences for customers while collaborating with engineering and design teams.

HospitalityIn-Flight EntertainmentService IndustryTransportationTravel
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Responsibilities

Build and prioritize the DXP roadmap that balances business goals and technical feasibility
Ensure features are delivered on time, meet quality standards, and align with the product vision
Define and communicate the long-term vision and strategy for the DXP
Partner with engineering, design, and other teams to ensure alignment
Monitor product performance, gather user feedback, and drive iterative enhancements to the platform
Lead a diverse team of digital publishers and analysts by managing content intake, estimation, and resource allocation
Configure Jira workflows and dashboards, track performance and backlog health, and proactively communicate status, risks, and delivery timelines to stakeholders

Qualification

Product managementRoadmap planningJira proficiencyAgile/Scrum experienceContent Management SystemsDigital Experience PlatformsTeam leadershipClear communicationCreative problem-solvingSelf-starter

Required

Bachelor's degree in Information Systems / Technology, Business Administration / Management, or a similar field
5+ years of product management experience in technology or digital products
2+ years of experience leading a team of individual contributors
Proven ability to own product strategy and delivering measurable business impact
Proven ability in roadmap planning and prioritization
Advanced proficiency in Jira (workflows, dashboards, reporting)
Proven ability to work in Agile / Scrum environments
Clear and persuasive communication skills, both written and verbal
Ability to be a self-starter with a bias for action
Creative problem-solving skills, and a growth mindset approach
Proven ability to lead and manage a team in a fast-paced, cross-functional environment
Must be authorized to work in the United States for any employer without visa sponsorship

Preferred

2+ years of experience in project management
Atlassian / Jira certifications
PMP / Scrum
Knowledge of Content Management Systems
Experience with Digital Experience Platforms (DXP) such as Contentstack, Optimizely, and Adobe

Benefits

Medical
Dental
Vision
Life
Accident & disability
Parental leave
Employee assistance program
Commuter
Paid holidays
Paid time off
401(k)
Flight privileges

Company

United Airlines

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United Airlines is an aviation company that provides information on reservations, bookings, and travel services online.
dateFounded in 1926
location
Chicago, Illinois, USA
people-size10001+ employees
web-link
https://www.united.com

Funding

Current Stage
Public Company
Total Funding
unknown
2006-01-25IPO

Leadership Team

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Mike Leskinen
EVP, Chief Financial Officer
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Deneen DeFiore
Vice President & Chief Information Security Officer
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Recent News

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Company data provided by crunchbase