COMPA Industries, Inc. · 1 day ago
IT Customer Support Specialist 1
Los Alamos, NM
Contract
Onsite
Entry Level
$26/hr - $32/hr
2+ years expCOMPA Industries, Inc. is a trusted partner in progress, providing administrative, professional, and technical services. They are seeking an IT Customer Support Specialist 1 to provide front-line customer support for IT service issues and ensure timely access to secure networks and systems, contributing to national security and innovation.
Government
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Provide front-line customer support for IT service issues including account access, desktop and laptop troubleshooting, and network services
Troubleshoot and resolve user-reported technical problems in person or via phone
Issue credentials and tokens for network access and multifactor authentication (MFA)
Escalate unresolved issues appropriately and communicate status updates to users and management
Document troubleshooting procedures and maintain customer service guidelines
Use tools such as ServiceNow (or equivalent) for incident tracking and resolution
Collaborate closely with an 8–12 person technical support team
Navigate and support Microsoft Office 365 and Teams
Handle requests from the field services team and maintain awareness of ongoing training requirements
Qualification
Required
Active Q Clearance Required at Time of Submission (Active TS may be considered)
U.S. citizenship required
2+ years of IT experience
Experience in a service desk, IT support center, or similar environment
Strong customer service orientation and effective communication skills
Proficiency with Microsoft Windows desktop environments
Experience using incident management tools (e.g., ServiceNow)
Familiarity with MFA systems and credential/token management
Ability to drive locally on the LANL campus (government or private vehicle)
High School Diploma Required
Preferred
IT certifications (e.g., CompTIA, Microsoft, or similar)
Experience with large or secure network environments
Ability to document procedures and improve support workflows
Knowledge of remote support tools and troubleshooting techniques
Analytical ability to interpret technical issues and translate for non-technical users
Company
COMPA Industries, Inc.
COMPA Industries is a government administration company headquartered in Albuquerque, New Mexico.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
D
Daniel Jensenlopez
CEO
Company data provided by crunchbase