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Resorts World Las Vegas · 23 hours ago

Executive Director, Player Development

Las Vegas, NV

Full-time

Onsite

Director/Executive

10+ years exp

Resorts World Las Vegas is a luxury resort seeking an Executive Director of Resort Hosting to develop and maintain relationships with resort patrons. The role involves managing guest visits, cultivating patron relationships, and ensuring compliance with company policies to enhance guest experiences.

HospitalityHotelLocation Based ServicesTravelVacation Rental

No H1B

Responsibilities

Manage all aspects of the guest’s visit (book spa, dining, in-room dining amenities, ground transportation, cabanas, hotel rooms, establish casino credit, oversee folio check-out, etc.) for our guests

Cultivate and identify patrons with incremental spend throughout the resort

Interact with players in person on property, as well as via telephone, e-mail, text message, and written correspondence

Provide information to team and property leadership related to guest feedback, suggestions, concerns, or issues

Adhere with Resorts World Las Vegas policies and procedures as well as Title 31 compliance requirements

Obtain and maintain position-specific licensing

Use personal device/cellular phone for job related operational tasks, job duties, review of company documents, etc

Other duties as assigned

Qualification

Casino marketing experienceLuxury property experienceCustomer service skillsCommunication in EnglishWork varied shiftsRegulationsPolished appearanceTeam collaboration