Faire · 3 days ago
Manager, Brand Success
San Francisco, CA
Full-time
Hybrid
Mid, Senior Level
$127K/yr - $174K/yr
6+ years expFaire is an online wholesale marketplace dedicated to empowering independent retailers. The Manager, Brand Success will lead a team focused on driving the success and growth of top North American brands on the platform.
E-CommerceMarketplaceRetailRetail TechnologyWholesale
Responsibilities
Lead and manage goals, roles & responsibilities, operational cadence, and professional development for a team of Brand Success Managers
Attract, hire, train, coach, develop, and retain a best-in-class Brand Success team and evolve the organizational structure as needed based on business needs
Coach your team and support their professional development and engagement (measured by both product adoption, customer growth metrics, and employee feedback)
Create a psychologically safe, motivating and energizing team culture
Help refine and customize our go-to-market strategy and positioning selling paid advertising to customers
Work with cross-functional teams and management to improve processes, surface challenges, and address pain points hindering your team’s success
Synthesize the voice of the customer to provide input to help size blockers and prioritize product development
Use data, graphs and reports to truth seek and drive actions to beat goals
Contribute to the overall vision and strategy of the Success organization
Be relentlessly resourceful, scrappy and act with urgency to ensure success!
Qualification
Required
You have 6+ years of experience in tech account management/customer success/sales/business development/consulting including 2-4 years of management experience, or equivalent experience
You have a passion for building successful and engaged teams - with a track record of hiring, coaching and exceeding goals
You create an environment where people are encouraged to share information, constructively debate, and communicate freely
You are excellent at listening and at communicating ideas clearly and succinctly both in verbal and written form
You have expertise in creating rigor around adoption + customer growth metrics - and managing yourself and others to drive those metrics
You have experience using a variety of fundamental account management and data tools (e.g. Salesforce, data visualization software, call recording tools)
You are not afraid to get into the weeds to support direct reports in customer meetings and you love to build relationships, especially with entrepreneurs and small businesses
You are analytical and data driven -- you can define KPIs and measure progress/success for your initiatives
Proven experience leading a team accountable for adoption and revenue growth of paid advertising products
You can operate in a fast-growth, high-potential environment with constant change
Benefits
Equity
Benefits
Company
Faire
Faire is a marketplace and wholesale platform that helps retailers find and buy wholesale merchandise for their stores.
1001-5000 employees
H1B Sponsorship
Faire has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (19)
2024 (8)
2023 (14)
2022 (26)
2021 (9)
2020 (4)
Funding
Current Stage
Late StageTotal Funding
$1.71BKey Investors
WCM Investment ManagementShopifySequoia Capital
2025-11-17Secondary Market
2023-09-27Corporate Round
2022-05-10Series G· $416M
Leadership Team
Max Rhodes
Co-founder and CEO
Daniele Perito
Board Member & Co-Founder
Recent News
Digital Commerce 360
2025-12-31
Digital Commerce 360
2025-12-07
Company data provided by crunchbase