the LEGO Group · 1 day ago
Senior Manager, Retail Performance & Planning
Boston, MA
Full-time
Hybrid
Senior Level
$135K/yr - $202K/yrThe LEGO Group is seeking a Senior Retail Operations Manager to shape the future of their retail operations and customer experiences. This role involves driving outstanding store support, improving customer and employee experiences, and ensuring efficient operations through various strategic initiatives.
Consumer GoodsEducationEnterprise SoftwareToys
Responsibilities
Translate analytics into actionable strategies grounded in operational context
Identify and communicate key store-level trends and risks
Validate data-driven assumptions with real-time field insights
Partner with demand and inventory planning to align store supply with sales potential
Identify gaps in allocation, timing, and product readiness across the region
Advocate for regional considerations in global planning forums
Represent retail execution needs in forecasting and promotional planning
Bring field feedback into assortment and demand planning cycles
Ensure operational feasibility of planned initiatives and timelines
Co-own metrics such as in-stock %, sell-through, and promo impact
Deliver performance recaps to identify execution gaps and future opportunities
Support retail leadership in using data to drive decisions and actions
Lead a weekly forum reviewing AMS retail efficiency and functional health
Facilitate cross-functional discussion on mid-term executional needs and alignment
Ensure key planning decisions are grounded in both insight and store reality
Champion outstanding customer service
Lead initiatives that improve store performance and operational efficiency
Implement initiatives to improve operations, such as new digital programs including omni channel initiatives and preorder processes, partnering with Global Excellence and Training teams, and LEGO Insiders programs
Qualification
Required
Proven experience in retail operations management
Track record of successfully supporting multiple retail locations and driving operational excellence
Collaboration skills with experience in leading initiatives and delivering exceptional cross functional results
Exceptional communication skills, adaptability, and problem-solving abilities
Track record of innovation and a continuous improvement approach in retail operations
Excellent analytical abilities and proficiency in data analysis for driving strategic decision-making
Alignment with The LEGO Group's values of imagination, creativity, caring, learning, quality, and fun!
Benefits
Family Care Leave – We offer enhanced paid leave options for those important times.
Insurances – All colleagues are covered by our life and disability insurance which provides protection and peace of mind.
Wellbeing – We want you to be your best self, so you’ll have access to the Headspace App and lots of wellbeing initiatives and programs run by local teams where you are based
Colleague Discount – We know you'll love to build so from day 1 you will qualify for our generous colleague discount.
Bonus – We do our best work to succeed together. When goals are reached and if eligible, you'll be rewarded through our bonus scheme
Company
the LEGO Group
The LEGO Group is a family-owned company that specializes in the development of children's creativity through playing and learning.
Founded in 1932
10001+ employees
H1B Sponsorship
the LEGO Group has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2023 (2)
2022 (1)
Funding
Current Stage
Late StageLeadership Team
Niels B. Christiansen
CEO
Jesper Andersen
Chief Financial Officer
Recent News
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