Infra. Technology Specialist jobs in United States
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Cognizant · 1 day ago

Infra. Technology Specialist

positionFoster City, CA
timeFull-time
remoteOnsite
senioritySenior Level, Lead/Staff
money$91K/yr - $105K/yr
date8+ years exp

Cognizant is seeking a Unified Communications Engineer to manage, maintain, and optimize their enterprise Unified Communications and Collaboration platforms. The role involves day-to-day administration, troubleshooting, and implementation of voice, video, and meeting room solutions to ensure reliable and secure UC services for their global workforce.

ConsultingIndustrial AutomationInformation TechnologySoftwareSoftware Engineering
badNo H1Bnote

Responsibilities

Administer UC platforms such as ZOOM, Microsoft Teams, Cisco UC, or similar
Manage voice services: dial plans, number assignments, call routing, PSTN connectivity, and SBC configurations
Configure and maintain meeting rooms (Teams Rooms, Zoom Rooms), endpoints, and peripherals
Monitor UC systems for performance, capacity, and availability; respond to alerts and incidents
Execute UC deployments and migrations
Provision users, licenses, and policies; automate workflows where possible
Troubleshoot voice/video issues (QoS, jitter, packet loss, one-way audio)
Provide Tier 2/3 support for UC-related incidents and service requests
Integrate UC platforms with identity systems (Azure AD, Okta) and enforce MFA/Conditional Access
Ensure compliance with E911, call recording, and retention policies
Apply security best practices for UC tenants, admin roles, and access controls
Resolve conflicts, remove blockers, and ensure smooth day-to-day operations
Monitor team performance and ensure delivery of projects and tasks on time
Maintain accurate documentation: call flows, configuration guides, and operational runbooks
Follow ITIL processes for incident, change, and problem management
Participate in UC lifecycle planning and contribute to platform upgrades

Qualification

Microsoft Teams VoiceZoom PhoneSBCsVoice/video troubleshootingNetwork fundamentalsIdentity integrationServiceNow ITSM

Required

8+ years experience in UC administration and support
Hands-on experience with Microsoft Teams Voice (Direct Routing, Operator Connect) or Zoom Phone
Hands-on experience with SBCs (AudioCodes, Ribbon, Cisco) and SIP trunking
Hands-on experience with meeting room systems and AV hardware
Strong troubleshooting skills for voice/video quality issues (QoS, DSCP, MOS)
Familiarity with network fundamentals (firewalls, NAT, STUN/TURN/ICE)
Experience with identity integration (Azure AD, Okta) and security policies
Knowledge of ServiceNow ITSM or similar ticketing systems

Benefits

Medical/Dental/Vision/Life Insurance
Paid holidays plus Paid Time Off
401(k) plan and contributions
Long-term/Short-term Disability
Paid Parental Leave
Employee Stock Purchase Plan

Company

Cognizant

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Cognizant is a professional services company that helps clients alter their business, operating, and technology models for the digital era.
dateFounded in 1994
location
Teaneck, New Jersey, USA
people-size10001+ employees
web-link
https://www.cognizant.com

Funding

Current Stage
Public Company
Total Funding
$0.24M
Key Investors
Summit Financial Wealth Advisors
2025-03-08Post Ipo Equity
2016-11-18Post Ipo Equity· $0.24M
1998-06-19IPO

Leadership Team

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Ravi Kumar S
Chief Executive Officer
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Anil Cheriyan
CTO / EVP Strategy & Technology
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