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ExamWorks · 22 hours ago

Scheduling Coordinator (31163)

Rockford, IL

Full-time

Onsite

Entry Level

$16.25/hr - $16.25/hr

1+ years exp

ExamWorks is seeking a Scheduling Coordinator to join their team. The role involves assisting and supporting clients, physicians, and examinees by scheduling and coordinating appointments with precision and care.

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Responsibilities

Schedule examinations through the system database

Schedule and confirm appointment dates and times with physicians’ offices

Communicate with clients regarding appointment scheduling, physician CV’s, appointment changes, no shows, cancellations, and receipt of medical records and/or images

Confirm receipt of records for record review referrals

Prepare and send exam notification letters daily

Communicate with physicians, clients and or examinees

Submit client invoice and/or issues to accounting if charges are incurred

Ensure prompt pre-payment for services issued when required

Coordinate ancillary services such as interpretation, chaperones, transportation, and or exam site rentals when needed

Respond to requests for report status and/or information

Provide support to other offices as needed

Arrange lodging and or transportation for out-of-town examinees

Process mail, deliveries and shipments as needed

Participate in various educational and or training activities as required

Qualification

SchedulingCommunicationMedical Office ExperienceComputer ProficiencyTeamworkTime ManagementConfidentiality

Required

High school diploma or equivalent required

A minimum of one year related experience; or equivalent combination of training and experience

Ability to consistently handle multiple phone lines with heavy call volume

Ability to operate computer, fax, copier, scanner, and telephone

Must be able to type a minimum of 35 W.P.M

Ability to follow instructions and respond to upper managements' directions accurately

Demonstrates accuracy and thoroughness

Looks for ways to improve and promote quality and monitors own work to ensure quality is met

Must demonstrate exceptional communication skills

Must be able to work independently, prioritize work activities and use time efficiently

Must be able to maintain confidentiality

Must be able to demonstrate and promote a positive team-oriented environment

Must be able to stay focused and concentrate under normal or heavy distractions

Must be able to work well under pressure and or stressful conditions

Must possess the ability to manage change, delays, or unexpected events appropriately

Ability to follow all company policies and procedures in effect at time of hire and as they may change or be added from time to time

Ability to read, analyze and interpret common correspondence, medical records, and legal contracts and documents

Ability to write clearly and informatively to all required audiences and edit own work for appropriate spelling and grammar

Ability to respond appropriately and professionally to all inquiries or complaints from customers, upper management, regulatory agencies, and/or members of the business community

Ability to effectively present information one-on-one, in small groups, and/or clients or vendors of the company