Veteran Benefits Guide · 1 day ago
Data & Insight Analyst II
Las Vegas, NV
Full-time
Hybrid
Entry, Mid Level
$73K/yr - $89K/yr
2+ years expVeteran Benefits Guide (VBG) is dedicated to ensuring Veterans receive accurate disability benefits. They are seeking an experienced Data & Insights Analyst II to support their Operations, IT, and Quality Assurance teams by delivering analytical insights and developing dashboards that drive performance and optimize systems.
Customer ServiceEmployee BenefitsHealth CareService Industry
Responsibilities
Develop and maintain Power BI dashboards and paginated reports for operational performance, IT system uptime, QA scoring trends, SOP compliance, and team productivity
Collaborate with Operations, IT, and QA leaders to define KPIs, SLA thresholds, and performance indicators
Transform and model data from bronze to silver to gold layers in the data warehouse to optimize usability and performance
Analyze team productivity, system usage, ticket trends, workflow lag, audit outcomes, and error root causes
Build tools to monitor real-time and historical data that support SLA tracking, compliance audits, and process reliability
Support ad hoc operational data requests and root cause investigations through custom analyses
Recommend and support the development or revision of standard operating procedures (SOPs), internal policies, compliance processes, and training workflows based on trends in quality, volume, and turnaround time
Define and monitor compliance metrics and process adherence indicators in collaboration with QA and IT teams
Qualification
Required
Proficient in dashboard/report development, DAX, Power Query (M), and Power BI performance optimization
Strong experience with SQL and modern data warehouse architecture (bronze/silver/gold layers)
Experience working with production metrics, workflows, ticketing or IT service management data, and QA scoring
Able to identify trends, anomalies, and outliers with operational or compliance consequences
Capable of communicating findings clearly to technical and non-technical teams
Able to balance priorities across Ops, QA, and IT functions
Uses data to diagnose and help fix inefficiencies, delays, or quality concerns
Familiarity with SOP creation, compliance tracking, and internal policy alignment
Familiarity with departmental goals in Ops, QA, and IT
Takes initiative and contributes proactively to cross-functional improvements
Bachelor's degree in Data Analytics, Computer Science, Information Systems, or a related field, or equivalent experience
2–5 years of experience in business intelligence, data analysis, or operational analytics roles
Demonstrated experience in Power BI and large-scale dashboard development
Demonstrated experience working with data warehouses, including data ingestion, normalization, and transformation
Experience working with operational data, system logs, quality review scores, or SOP/policy metrics
Experience supporting or developing compliance reporting, internal policies, and SOPs in partnership with Operations, IT, or QA stakeholders
Proven ability to support cross-functional teams focused on performance, compliance, and process outcomes
Preferred
SnowPro Advanced: Data Analyst Certification
Power BI Data Analyst, Microsoft PL-300 Certification
Lean Six Sigma Yellow/Green Belt
dbt Fundamentals Certification
Familiarity with ITSM tools (e.g., Jira, ServiceNow)
QA scoring frameworks
Process improvement methodologies (Lean, Six Sigma)
Company
Veteran Benefits Guide
Veteran Benefits Guide offers veterinary and disability services.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Joshua Smith
Chief Executive Officer
Eric S. Miller
Chief Financial Officer
Recent News
2025-05-17
2024-04-06
Company data provided by crunchbase