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dnata · 1 day ago

Flight Administrator

Brisbane, CA

Part-time

Onsite

Mid, Senior Level

$25.50/hr - $25.50/hr

6+ years exp

dnata is a catering company looking for a Flight Administrator to join their team. The role involves overseeing inflight catering operations, coordinating with airline clients, and ensuring efficient delivery logistics while providing excellent customer service.

Air Transportation

Responsibilities

Provide excellent customer service daily

Comply with all HACCP/GMP and dnata catering sanitation and proper food handling policies and procedures

Check all meals to ensure accuracy of menu specifications and meal counts

Constantly on the move in and out of the office and on an aircraft

You must be able to lift up to 30 lbs., and stand for long periods of time, constantly bends, and squats

Be exposed to frequent low temperatures 35/40 degree while checking flight and may be exposed to extreme weather conditions when catering the flight outdoors

Comply with Ramp Safety policies and procedures, safety vests must be worn while out on the field

Other duties as assigned

Qualification

Customer serviceMicrosoft OfficeAttention to detailMulti-taskingProblem-solvingSafety awarenessCommunication skillsFlexibilityDecision-makingTeam collaboration

Required

High school diploma with six plus years of progressive customer service experience

Proficient in Microsoft Office applications, including Excel

Proficiency in Microsoft Office

Must have driver's license

The ability to meet requirements necessary to obtain a Port Authority, Port ID (per TSA regulations and more specifically, 49 CFR 1542.209)

Must have excellent attention to detail

Must be able to multi-task

Must be able to read and write in English

Schedule flexibility is a must

Ability to lift and push heavy objects, racks, etc

Ability to work in a fast-paced environment

Work safely to prevent accidents to self and coworkers

Excellent communication skills, including conflict management and resolution, with a track record in customer service

An effective communicator, capable of determining how best to reach different audiences and executing communications based on that understanding

Flexible in your approach and demeanor to align with the shifting demands of evolving circumstances

Capable of building strong customer relationships and delivering customer-centric solutions

A good decision-maker, with proven success at making timely decisions that keep the organization moving forward

Willing to act and eager to embrace new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm

Comply with all HACCP/GMP and dnata catering sanitation and proper food handling policies and procedures

Check all meals to ensure accuracy of menu specifications and meal counts

Constantly on the move in and out of the office and on an aircraft

Must be able to lift up to 30 lbs., and stand for long periods of time, constantly bends, and squats

Be exposed to frequent low temperatures 35/40 degree while checking flight and may be exposed to extreme weather conditions when catering the flight outdoors

Comply with Ramp Safety policies and procedures, safety vests must be worn while out on the field

Constant attention to precise details and accuracy of specified standards including following simple to complex (more than 3 steps) instructions, and concentration which frequently extends beyond 30 minutes at a time

Constant attendance and punctuality - Is consistently at work and on time

Follows instructions, responds to management direction; Takes responsibility for own actions; Completes tasks on time or notifies appropriate person with an alternate plan

Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly

While performing the duties of this job, the employee is regularly required to stand, walk; reach with hands and arms and stoop, kneel, or crouch

The employee must regularly lift and/or move up to 30 pounds

Observes safety and security procedures; Reports potentially unsafe conditions; Use equipment and materials properly

Regularly exposed to extreme cold/heat (weather), heights and loud noise (earplugs must be worn while on the Ramp)