Desktop Support Specialist jobs in United States
cer-icon
Apply on Employer Site
company-logo

Ibotta · 17 hours ago

Desktop Support Specialist

positionDenver, CO
timeFull-time
remoteHybrid
seniorityEntry Level
money$60K/yr - $70K/yr
date1+ years exp

Ibotta is a leading performance marketing platform seeking a Desktop Support Specialist to enhance their IT infrastructure. The role involves troubleshooting and supporting Windows and macOS environments while providing end user support to ensure smooth operations.

AppsCouponsE-CommerceMobileMobile AppsRetailService IndustryShopping
badNo H1Bnote

Responsibilities

Serve as the frontline for all IT service/support and collaborate cross-departmentally on front-line security initiatives
Respond to desktop support tickets, including troubleshooting computer hardware and software issues, login and access problems, and prioritizing based on user impact
Onboard new hires, including account setup, computer provisioning, and training
Offboard employees by handling account removal
Assist with inventory management
Perform basic maintenance of Ibotta infrastructure
Escalate tickets to appropriate support teams as needed
Assist with audits as required

Qualification

Windows 10 supportMacOS supportTroubleshooting hardware/softwareITIL practicesJira Service ManagementApple Certified Support ProfessionalGSuite AdministratorNimble learnerTech-savvyCommunicationAttention to detailCustomer-focused

Required

1-2 years of progressive information technology experience
1-2 years of supporting macOS and Windows 10 in the enterprise
Action-oriented, customer-focused, nimble learner, and tech-savvy
Excellent written and verbal communication skills
High attention to detail
Knowledge of iOS and Android
Ability to troubleshoot common hardware/software issues
Ability to meet deadlines and adapt to changing priorities
Familiarity with ITIL practices and Jira Service Management

Preferred

Any/all of the following certifications: Apple Certified Support Professional (ACSP)
GSuite Administrator or applicable experience in Google

Benefits

Flexible time off
Benefits package (including medical, dental, vision)
Lifestyle Spending Account
Employee Stock Purchase Program
401k match
Paid parking
Bagel Thursdays
Snacks and occasional meals

Company

Ibotta

twittertwittertwitter
Glassdoor3.4
company-logo
Ibotta is a web and mobile application.
dateFounded in 2011
location
Denver, Colorado, USA
people-size501-1000 employees
web-link
https://home.ibotta.com

Funding

Current Stage
Public Company
Total Funding
$92.92M
Key Investors
Koch Disruptive TechnologiesNotable CapitalJames Clark
2024-04-18IPO
2019-08-06Series D
2017-08-04Series D· $25M

Leadership Team

leader-logo
Luke Swanson
Chief Technology Officer
linkedin
leader-logo
Matthew Puckett
Chief Financial Officer
linkedin

Recent News

MarketScreener
Trump administration appoints government director for US Steel
2025-11-24
Johnson Fistel, PLLP
Johnson Fistel, PLLP Investigates Claims on Behalf of Ibotta, Inc. Long-Term Shareholders
2025-11-18
MarketScreener
Ibotta and ABCS Insights Announce Partnership to Advance Campaign Measurement for Digital Promotions
2025-11-18
Company data provided by crunchbase