Hilton Grand Vacations · 2 weeks ago
Director Marketing III
Orlando, FL
Full-time
Onsite
Lead/Staff, Director/Executive
5+ years expHilton Grand Vacations is a leading vacation ownership company bringing our Guests vacation dreams to life. As the Director of Marketing, you will lead and coordinate all local marketing initiatives designed to generate qualified prospects for the Sales Gallery, while driving exceptional guest experiences and team performance.
LeisureRecreationTravel
Responsibilities
Develop and execute tactical marketing plans to exceed goals for tour flow, cost-per-sale efficiency, and net volume
Recruit, hire, and train team members for marketing programs
Build strong partnerships with Resort Operations, Sales, and Direct Marketing teams
Oversee and optimize tour flow for the Sales Center
Design and implement processes for marketing programs and reward/recognition initiatives to boost team engagement and retention
Champion Hilton’s culture of quality customer care across all marketing channels
Maintain performance standards, compensation plans, and reporting for marketing programs
Cultivate relationships with local vendors, attractions, restaurants, and hotel partners to support regional marketing needs
Drive future business through face-to-face bounce-back and event marketing initiatives
Coordinate tour schedules and availability with administrative and direct marketing teams
Ensure guest satisfaction for all direct marketing booked tours
Resolve marketing-related guest issues and handle non-qualified tours
Maintain a strong marketing presence at Sales Centers, property events, and special activities
Provide ongoing training to maximize production and team development
Partner with HR to ensure new team members attend orientation and required training
Organize workshops and team-building sessions to foster a positive workplace culture
Mentor team members in guest service and booking best practices
Supervise marketing coordinators’ sales pitches and guest interactions
Facilitate marketing initiatives on the floor and recover no-shows or canceled tours
Ensure bounce-back packages are offered to guests unable to tour
Engage guests proactively at all touchpoints in the lobby
Conduct monthly performance reviews and maintain goal achievement
Qualification
Required
5+ years of experience in a managerial role within vacation ownership marketing
Strong knowledge of on-site and area-specific prospect generation programs
Excellent communication, training, and team-building skills
5–7 years of related experience
Benefits
Outstanding health care options (medical, dental, and vision that encourage preventative care).
Paid Time Off (PTO) that allows for adventure, rest, relaxation or recuperation.
All new Team Members are automatically enrolled in the HGV Retirement Savings Plan.
Employee Discount Program – HiltonGO – stay at Hilton Hotels for as low as $40 per night! Also qualify for Friends & Family discounts for your loved ones!
Company
Hilton Grand Vacations
Hilton Grand Vacations is a vacation ownership travel company.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$3.65B2025-12-16Post Ipo Debt· $400M
2025-08-14Post Ipo Debt· $400M
2025-07-11Post Ipo Debt· $64.68M
Leadership Team
Dan Mathewes
Senior Executive Vice President and Chief Financial Officer
Gordon Gurnik
Chief Operating Officer
Recent News
2025-11-19
2025-11-03
2025-11-03
Company data provided by crunchbase