EBANX · 19 hours ago
Senior Key Account Manager - Strategic & Enterprise Accounts
San Francisco, CA
Full-time
Hybrid
Senior Level
5+ years expEBANX is a unicorn-status fintech company that is expanding access to payments and technology in dynamic markets. The Senior Key Account Manager will oversee and grow a portfolio of strategic merchants, driving revenue growth and maintaining trusted relationships while collaborating with cross-functional teams.
E-CommerceFinancial ServicesFinTechPayments
Responsibilities
Oversee and grow a portfolio of strategic merchants by implementing commercial initiatives designed to drive consistent year-over-year revenue growth
Develop and drive a pipeline of new products, market expansion, and share-of-checkout opportunities to increase volume and revenue within a global strategic merchant relationship
Build and maintain trusted relationships, acting as the voice of the customer: understanding their priorities, pain points, and expansion plans, and communicating these effectively across internal cross-functional teams
Ensure outstanding internal and external communication — address client demands, convey compelling value propositions, and communicate EBANX's product roadmap or sensitive updates clearly
Monitor, measure, and propose strategies to continually improve merchant performance, payment method optimization, market penetration, and brand advancement
Collaborate closely with a diverse cross-functional team (product, marketing, operations, risk, legal, finance) to maximize merchant satisfaction and advocacy
Maintain a strong understanding of our competitive landscape and business strategy
Diligently report on sales pipeline progression within Salesforce, requiring strong organization and accuracy
Provide feedback to leadership on how to optimize the sales cycle, enhance sales channels, and strengthen brand positioning
Represent EBANX and its values with professionalism and positivity at all times
Qualification
Required
Proven experience as a Key Account Manager with a consistent record of exceeding targets
Previous experience of 5 years in the payments industry
Deep understanding of merchant payment environments and needs
Proven relationship building skills
Strong analytical skills, high attention to detail, and solid organizational ability
Proven experience using Salesforce CRM to manage pipelines, forecast revenue, and maintain sales discipline
Self-starter comfortable in a fast-paced, entrepreneurial environment
Tenacious, resilient, and solution-oriented mindset
Excellent communication, presentation, and persuasion skills
Strong planning, prioritization, and time management discipline
Valid passport and willingness to travel (up to 30% of the time)
Fluent English
Based in the San Francisco Bay Area
Preferred
A secondary language is a plus (Portuguese, Spanish, etc)
Benefits
Performance Bonus: Annual bonus program based on company results.
EBANX Education: Financial assistance for undergraduate, graduate, and MBA programs to support your professional growth.
EBANX Skills: Dedicated budget for courses, certifications, and workshops to encourage continuous learning.
Language Classes: Language classes to support your personal and professional development.
Health & Well-being: Medical and dental plans with extensive coverage, including dependents and wellness programs.
Flexible Work Culture: Semi-flexible hours, additional day off on your birthday, and year-end break to support work-life balance.
Well-being Program: Access to activities and resources that promote physical and mental health.
Company
EBANX
EBANX is the go-to payments platform for global companies in emerging markets.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$460MKey Investors
Advent InternationalFTV Capital
2021-06-15Private Equity· $430M
2019-10-16Undisclosed
2018-01-31Undisclosed· $30M
Leadership Team
João Del Valle
Co-founder & Chief Executive Officer
Wagner Ruiz
Co-founder & Board Member
Recent News
2025-12-12
Company data provided by crunchbase