Field Services Technician - Part Time Contract to Hire jobs in United States
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Burwood Group ยท 1 day ago

Field Services Technician - Part Time Contract to Hire

positionChicago, IL
timePart-time, Contract
remoteOnsite
seniorityNew Grad, Entry Level
money$0/hr - $25/hr

Burwood Group is a technology consulting firm focused on delivering meaningful business outcomes through innovative solutions. They are seeking a Field Services Technician to provide technical support on client projects, develop technical skills, and assist in technology implementation within the Managed Services Team.

CRMInformation Technology
badNo H1BnoteU.S. Citizen Onlynote

Responsibilities

Learn and develop technical and soft skills
Provide technical support on various client projects
Follow direction and guidance from team leaders and mentors
Work cohesively with other Burwood Group project team members and co-workers
Complete client site assessment surveys accurately and comprehensively
Document and inventory all on-site technology to prep for network/server stack cutovers and possible low voltage/high voltage upgrades
Conduct LiDAR and Ekahau assessments for client sites to provide wireless heatmapping proposals
Facilitate the installation and configuration of new network equipment racks, workstation deployments, and other technology infrastructure upgrades
Act as an on-site liaison for remote engineers, clearly communicating any issues or required adjustments for facilitating site cutovers
Perform basic troubleshooting for common issues such as label printing problems, VLAN identification, and misc. hardware/software troubleshooting
Review site instructions before arrival and ensure all tools and equipment are prepared and functional
Collect and document detailed notes and photographs of completed work
Maintain the highest level of professionalism and decorum in all client interactions
Follow all site-specific protocols and safety guidelines

Qualification

Network equipment familiarityBasic network configurationTroubleshooting IT issuesDiagnostic tools proficiencyRackStack hardwareCustomer interactionDetail-orientedSelf-starterTeam collaboration

Required

U.S. Citizen or Green Card Holder
Practical experience working in IT, professional services, or customer support organizations
Education and/or background in Telecom, network/systems administration, or a related field
Strong interest in developing technical and consulting skills
Comfortable interacting and presenting in front of customers
Ability to build strong relationships
Detail-oriented and do not leave anything to chance
Self-starter with the ability to prioritize time and commitments
Willing to frequently travel to customer sites (travel requirements: 95-100%)
Ability to manage travel plans independently (hotel, airfare, rental car, etc.)
Willing to frequently work nights and weekends to facilitate site cutovers
Flexible to support short-notice schedule changes and scheduling complexities
Familiarity with network equipment (routers, switches, access points) and basic network configuration
Proficient in using diagnostic tools such as console cables, cable toners, punch-down tools, and multimeters
Ability to rack and stack network equipment, workstations, and related hardware
Comfortable with troubleshooting common IT issues and providing clear communication to remote engineers

Company

Burwood Group

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Burwood Group is a systems integrator.
dateFounded in 1997
location
Chicago, Illinois, USA
people-size201-500 employees
web-link
https://www.burwood.com/

Funding

Current Stage
Growth Stage

Leadership Team

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Courtney Gitchell
Sr. Strategic Partner Manager
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Haley J. Jones
Partner Relations Support Specialist
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Recent News

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