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Printing Industries Association, Inc. · 2 days ago

Commercial Print Customer Service Representative

Tustin, CA

Full-time

Onsite

Mid Level

Printing Industries Association, Inc. is seeking a Commercial Print Customer Service Representative to manage projects and ensure customer satisfaction. The role involves coordinating order management processes, acting as a liaison between departments, and driving continuous improvement initiatives.

Financial ServicesInsuranceNon Profit

Responsibilities

Manage projects from beginning to end through the various steps required to complete the project. Determine requirements and meticulously work through each step of the process

Ensure accurate, timely processing of orders by coordinating with production, checking inventory and pricing, and verifying lead times to meet customer expectations

Utilize knowledge to navigate the project requirements through the organization

Understands the origin and reasoning behind key policies and procedures. Follow the procedures to ensure we keep projects on track

Promote full utilization of electronic systems and departmental procedures for tracking, communication, order management, and customer support

Uses logic and methods to solve problems. Presents solutions to managers versus problems

Identify and drive initiatives that enhance speed, accuracy, and responsiveness in meeting customer needs

Ensure the accuracy of the production schedule by ensuring complete information, substrates are on hand, job approvals, and work request updates to align with production planning and customer deadlines

Ensure timely and proper handling of returns, QARs, credit memos, and complaints, and foster communication to prevent recurring issues

Qualification

Order ManagementProject ManagementContinuous ImprovementProblem SolvingEffective Communication

Required

Manage projects from beginning to end through the various steps required to complete the project

Ensure accurate, timely processing of orders by coordinating with production, checking inventory and pricing, and verifying lead times to meet customer expectations

Utilize knowledge to navigate the project requirements through the organization

Understands the origin and reasoning behind key policies and procedures

Promote full utilization of electronic systems and departmental procedures for tracking, communication, order management, and customer support

Uses logic and methods to solve problems

Identify and drive initiatives that enhance speed, accuracy, and responsiveness in meeting customer needs

Ensure timely and proper handling of returns, QARs, credit memos, and complaints, and foster communication to prevent recurring issues