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Turn/River Capital · 21 hours ago

VP, Customer Retention

United States

Full-time

Remote

Senior Level, Lead/Staff

$340K/yr - $340K/yr

10+ years exp

Turn/River Capital is a private equity firm focused on accelerating growth for software businesses. They are seeking a VP of Customer Retention who will lead the sales strategy and support portfolio companies in achieving renewal sales targets through best practices and operational support.

Financial ServicesFinTechSaaSVenture Capital

Growth Opportunities

Responsibilities

Support analysis of companies during the due diligence process, developing a deep understanding of the existing sales organization’s process, efficiency, and team performance

Partner with the sales leaders at Turn/River portfolio companies to drive revenue growth; provide guidance and support implementation of best practices

Continuously test and contribute to Turn/River’s renewal sales best practices, and share internally for application across the Turn/River portfolio

Foster a sales culture focused on repeatable and predictable processes

Work closely with Marketing, New and Expansion Sales, and Customer Success functional counterparts at Turn/River to ensure a cohesive revenue generation strategy and execution

Qualification

B2B software salesSales team leadershipSales process optimizationQuantitative analysisProject managementData-driven approachAI applicationsOrganizational skills

Required

10+ years of experience building and leading sales teams in the B2B software / SaaS space

Experience scaling sales teams to 50+ sellers

Previous experience in a highly quantitative role, including but not limited to RevOps, PE/VC, consulting, sales strategy, banking, or engineering

Experience across all end-customer segments (SMB, Mid-Market, Enterprise) and sales cycles (High Velocity and Enterprise)

Deep understanding of the critical elements to grow a sales organization as a company scales such as hiring, team composition, and org structure/design

Proven ability to create predictability in the renewal sales funnel through implementing process best practices

Experience leading teams that have sold through various pipeline sources: Inbound, Outbound (BDR-sourced, AE-sourced), Channel

Highly analytical. You take a data-driven approach to sales optimization

Strong project management, organizational skills, and process management