Biltmore ยท 1 day ago
Luminere Experience Manager - Full Time
Asheville, NC
Full-time
Onsite
Mid, Senior Level
2+ years expBiltmore is seeking a Luminere Experience Manager to oversee all operational aspects of the Luminere evening experience. This leadership role involves ensuring high standards for experience delivery, quality assurance, and guest satisfaction while coordinating with multiple teams for seamless communication and operational effectiveness.
HospitalityHotel
Responsibilities
Oversee that all projection and audio equipment is functioning properly and ensuring the show is started in a timely manner for the nightly experience
Maintain a strong on-site presence throughout busy and high-visibility event areas. Must be onsite each evening of the Luminere experience, schedules will vary outside of these months
Supervise on-site Luminere team members beginning with event set up all the way through event close
Assist other departments with making operational adjustments in real time as needed
Communicate with Security and Safety teams to monitor weather and handle emergency responses, including decisions for event delays, cancellations, or evacuations
Ensure staff and guests follow safety procedures and maintain communication until situations are resolved
Complete nightly reports on staffing, operational and technical updates, and guest feedback
Lead daily pre-event, cross-department coordination meetings to ensure all operational teams are informed, aligned, and prepared for Luminere daily operations
Engage proactively to troubleshoot operational issues and identify areas for guest experience improvement
Responsible for managing dedicated Luminere staff, technical roles, and the Special Events team - partnering closely with the Special Event Supervisor to support all estate-wide special events and exhibitions
Must meet all project timelines for installation, strike, and operational expectations
Responsible for operating within budget parameters
Ensure all Luminere/Special Events staff are trained and certified per Event Operations standards, and safety procedures are followed at all times
Conduct regular walk-throughs to monitor operations, cleanliness, equipment, and staff/guest interactions
Empower staff to prioritize guest needs while adhering to safety standards
Facilitate strong cross-departmental communication and collaboration
Stay responsive to communication channels, including radio and phone, throughout the shift
Recommend innovative solutions to enhance guest experience and operational efficiencies
Responsible for hiring, scheduling, payroll/labor tracking, coaching and documentation of all Special Event and Luminere dedicated staff
Perform any additional tasks as assigned by management
Qualification
Required
High school diploma or GED required; associates degree or higher preferred
Demonstrated leadership experience in hospitality, event management, or operations
Excellent communication and interpersonal skills with the ability to lead and support diverse teams
Strong decision-making ability under pressure, especially in fast-paced or unpredictable environments
Availability to work evenings, weekends, and holidays during Luminere events
Strong commitment to outstanding guest service and motivating staff to achieve high standards
Attention to detail with a focus on excellence and positive guest experiences
Professional handling of guest service situations consistent with company values
Initiative, creative problem-solving abilities, and sound judgment in dynamic environments
Must complete all Event Operations Training and acquire CPR certification within 30 days
Strong planning, organizational, and time management skills are a must
Proactive, takes initiative, and exercises good judgement; creatively problem solves and handles a variety of situations in a professional manner
Proficiency in Word, Excel, Google Docs, and Outlook
Demonstrated commitment to providing world class internal/external guest service; proven leadership skills and the ability to build/motivate teams
Preferred
2-5 years of leadership experience is preferred
Familiarity with safety, emergency, and weather-response protocols is preferred
Benefits
Comprehensive benefits package, including medical, dental, and vision insurance
Access to Biltmore's on-site health clinic, wellness programs, and health fairs for all employees
Year-round access to the estate gardens and grounds
40% off estate retail and dining
Free Biltmore admission tickets based on hours worked
Southern Highlands Attractions Card
And much more!
Company
Biltmore
Biltmore provides hospitality services.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Dr. Mark L. Pickel, CTP
Chief Financial Officer
Chris Maslin
Founder and Director of the Biltmore Center for Professional Development
Recent News
Sports Business Journal
2025-11-10
2025-10-31
PR Newswire
2025-09-17
Company data provided by crunchbase