Marine Corps Community Services ยท 1 day ago
SALES MANAGER NF3
Twentynine Palms, CA
Part-time
Onsite
Mid, Senior Level
$21/hr - $21/hr
3+ years expMarine Corps Community Services (MCCS) is looking for a Sales Manager NF3 to join their team. The role involves effective sales management practices within an assigned retail area, supervising sales activities, and ensuring a positive customer experience while promoting the corporate culture and values.
AssociationCommunitiesEducation
Responsibilities
Serves as the Sales Manager and is responsible for effective sales management practices within an assigned retail area or category
Leads by example to: shape and sustain a working environment conducive to the successful performance of those entrusted to his/her leadership and direction; and creating a positive atmosphere and culture within Business Operations and its constituent branches that reflect the pride, professionalism, sense of accomplishment, fulfillment, collaborative engagement, well-being, and whole-hearted customer focus of its employees
Reports to the Assistant Store Manager, Store Manager, or Marine Mart Manager
Responsible for personal and department sales goals
Supervises all sales and merchant activities throughout the assigned retail area or category
Works with the Operations Manager to ensure proper scheduling, staffing coverage and training of team members within the assigned sales area
Plans and executes all corporate service and sales programs, product promotions and other events
Proactively identifies opportunities to resolve customer problems and concerns
Follows up with customers to ensure their problems are resolved
Communicates any outstanding problem resolution issues with the Experience Manager
Understands and articulates all MCX value stories, programs and promotions
Strongly promotes the cultivation of MCX corporate culture, mission and core values at the store level and engages with all leaders and associates through conversations, modeling behaviors, supporting store team-centric initiatives and driving team member satisfaction
Takes advantage of all training opportunities to develop selling skills in product categories
Works with team members to develop their product knowledge within the category
Remains committed to learning about the brands and products that we sell within the store
Educates customers on product questions and provides suggestions when needed
Relays customer comments and concerns to Store Manager
Partners with the Brand Integrity representative, Store Manager or Assistant Store Manager on upcoming floor sets, visual displays and planogram planning
Becomes an active partner to the Brand Integrity representative during floor sets and floor changes
Ensures assigned sales area is merchandised to brand standards with proper product placement
Communicates product outs to Assistant Store Manager or Store Manager
Identifies opportunities to produce add-on sales through consultative and suggestive selling processes
Ensures all sale, ad and promotional items are signed and placed according to brand standards
Ensures all product displays and planograms are signed and labeled according to brand standards
Identifies and reduces all risks of loss and/or theft
Actively engages in organizational training opportunities that develop personal and professional skills related to: time management, emotional intelligence, interpersonal skills, career planning, public speaking and small group leadership
Provides World Class Customer Service with an emphasis on courtesy
Delivers a Dress Blue Experience to all customers throughout the store
Assists customers and communicates positively in a friendly manner
Offers assistance and suggestive selling advice as the customer progresses throughout their shopping experience and at various connecting points such as the fitting room
Takes action to solve problems quickly
Alerts the higher-level supervisor, or proper point of contact for help when problems arise
Adheres to safety regulations and standards
Promptly reports any observed workplace hazards, and any injury, occupational illness, and/or property damage resulting from workplace mishaps to the immediate supervisor
Adheres to established standards of actively supporting the principles of the EEO program and prevention of sexual harassment
Supervises employees to include: assigning and distributing work, scheduling, coaching, counseling, tutoring, and mentoring employees; approving and disapproving leave; recommending and completing personnel actions; completing performance reviews and signing timecards; training employees
Must be alert to alcohol abuse, and take appropriate action
Assists in developing and ensuring the implementation and control of an adequate, effective and appropriate training plan for all personnel
Promotes training and development throughout the store and supports the implementation and integration of the MCX corporate training and career development program
Participates in all corporate-led training programs and works with Store Manager to set training goals and manage training compliance and learning transfer
Promotes employee training and skills development learning plans
Plays an integral role in store leadership development initiatives
Connects required training to performance and skills gaps
Strongly promotes the cultivation of MCX corporate culture, mission and core values at the store level and engages with all leaders and team members through conversations, modeling behaviors, supporting store team-centric initiatives and driving team member satisfaction
Has keyholder responsibility: opening and closing stores and receiving products
May require food handling safety training, handling and certification
May require training and handling of Western Union and other customer services offered
May require light custodial duties, light lifting of merchandise, stocking, setting planograms, price changes, inventory counts and corrections
Performs other duties as assigned
Qualification
Required
BACHELOR'S DEGREE from an accredited college or university in a related field appropriate to work of the position, OR an appropriate combination of education and experience that demonstrates possession of knowledge and skill equivalent to that gained in the above, OR THREE YEARS of practical experience that demonstrates that the applicant has acquired the knowledge, skills, and abilities equivalent to that gained in the above
Experience working within a sales/selling environment required
One year of experience working in a supervisory role within a sales/selling environment
Advanced selling skills and techniques and product merchandising skills required
Ability to train operating standards and procedures for service, service recovery, sales leadership and store brand as well as work within the position to execute these standards properly and coach others within the team to do so with a high degree of skill and confidence
Ability to work in a high-performance atmosphere with commitment to service goals
Ability to multi-task with high quality follow-up and holding teams accountable to results
Strong working knowledge of business processes, controls and system development
Attention to detail is required
Benefits
401(k) Retirement Plan with up to 5% employer match
NAF Pension Plan, employee contribution only 1% (may be eligible to buy back up to 5 years of military service)
Medical and Dental Insurance
Inexpensive life insurance (up to 3X annual salary)
Flexible spending accounts (Health and Dependent Care)
Short Term Disability Insurance (up to 60% of annual salary)
Immediate annual and sick leave accrual
Tax-free shopping
Professional training opportunities to build and develop new skills.
Access to MCCS facilities such as the child development centers, gyms, movie theaters, bowling centers, pools, golf course, auto skills center, outdoor recreation and more!
Company
Marine Corps Community Services
Investing in Marines for Duty, Home & Self MCCS exists to serve Marines and their families through our Mission, Vision, and Values that revolve around the Marine Corps ethos of Honor, Courage, and Commitment.
Founded in 2002Quantico, Virginia, USA
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Anthony Piantieri
Chief Financial Officer
Brian Fix
Chief Financial Officer
Company data provided by crunchbase