United Community · 22 hours ago
Mortgage Processing Service Desk Specialist
Greenville, SC
Full-time
Onsite
Entry Level
$34K/yr - $49K/yr
1+ years expUnited Community is looking for a Mortgage Processing Service Desk Specialist. This role is a key operational partner supporting Mortgage Loan Originators and Processors by managing high-volume service requests and ensuring timely ordering and review of essential loan services.
Banking
Responsibilities
Work proficiently across loan systems to support the MLO and Processor teams
Monitor email, reports, and dashboards to identify and order required services promptly
Order services such as appraisals (final inspections, CDAs, condo approvals, second appraisals), income and employment verifications, manufactured home services, income/asset information, and more
Manage FHA case number transfers/cancellations and assign VA appraisals for underwriter review
Print and mail refund checks and customer letters
Process invoices for payment, upload invoices to the eFolder, and update loan - level fees
Perform file copies and maintain documentation accuracy, including signatures, dates, and data integrity
Maintain pipeline visibility—track status of all services ordered, follow up as needed, and respond to status inquiries
Keep current on program guidelines, operational procedures, and regulatory requirements
Identify potential processing issues and support solutions
Assist with implementation of new or updated guidelines, systems, or process changes
Qualification
Required
At least one year of experience in banking customer service, real estate, insurance, or real estate lending
High ‑ accuracy data entry and the ability to manage a large volume of transactions
Ability to work independently, stay organized, and multi ‑ task in a deadline ‑ sensitive environment
Demonstrated analytical, accuracy, and problem-solving skills
Strong phone skills with the ability to coordinate smoothly with MLOs, processors, and third ‑ party providers
Strong verbal and written interpersonal communication skills
Must be able to pass a background & credit check
This is a full-time, non-remote position
Preferred
Mortgage agency lending (FNMA & FHLMC) experience a plus
Company
United Community
Since 1950, United Community has been driven to provide best-in-class service as we work to improve the financial well-being of the people and communities we serve.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
DeVan Ard
CEO
J Scott Preston
Division CEO United Community Bank
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