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Texas Health and Human Services · 19 hours ago

Administrative Services Officer

Austin, TX

Full-time

Hybrid

Senior Level

$5,797.66/mo - $6,300/mo

5+ years exp

Texas Health and Human Services Commission (HHSC) is committed to creating a positive impact in the lives of fellow Texans. The Administrative Services Officer (ASO) for Contracts will administer and direct contract support services, evaluate regional functions, provide training, and analyze data while ensuring effective service delivery across the state.

Health Care

No H1B

Responsibilities

Administers and directs contract support services including advising and supporting the Certified Texas Contract Managers (CTCM) and Business Service Managers (BSM’s)

Assists with regional operations, implementation of procedures and policies, evaluating regional functions, providing training, and analyzing comprehensive and historical data

Plans, assigns, evaluates, and may supervise the work of others

Monitors statewide assignments and reports including the System of Contract Operation and Reporting (SCOR) System

Develops and maintains good working relationships with staff, peers, management, vendors, community leaders, advisory groups, and elected officials

Represents RAS on committees and workgroups and at agency and community meetings

Assists other agencies in coordinating facility-related projects to meet the needs of the program and their client service initiatives

Establishes goals and objectives; develops work groups including schedules, priorities, and standards for accomplishing contract related tasks

Reviews and assesses current and new management practices for daily operations

Coordinates activities to ensure consistent training, procedure efficiency, and effectiveness

Uses the SCOR system and SharePoint daily for tracking and analyzing incident information

Creates and leads workgroups, setting schedules and priorities to develop new processes, discuss vendor performance strategies, develop statewide projects in support of HHS agencies, and review RAS disaster support responsibilities and procedures

Implements new forms, processes, and customer service objectives, and gathers report and assignment information from each region to combine for upper management

Develops and approves work group schedules, priorities, and standards for achieving assigned responsibilities; evaluates regional business contract performance activities for all regions

Conducts calls with CTCM’s and BSM’s to convey priorities and special instructions, as well as yearly meetings with entire CTCM staff to discuss procedures, work groups, projects, and service delivery

Conducts CTCM meetings and communicates information to staff to assist them in the completion of daily activities and assignments

Organizes, trains and mentors BSM’s and CTCM’s to meet operational requirements

Exercises problem solving and conflict resolution skills

Reviews and analyzes statewide responses to assignment information

Monitors assignments to ensure timely and successful completion

Coaches and mentors BSM’s and CTCM’s and assists them with department work practices, efficient task completion, and quality customer service

Provides consulting for CTCM’s on regional project implementation, procedures, reports, monitoring, and daily functions

Continuous evaluation of RAS forms and processes to determine best practices, identify inefficiencies, and consult with peers on process improvements

Reviews proposed policies, legislation, Comptroller guidelines, and new procedures for impact to the unit operations

Leads the implementation of any projects, policies, legislation, or regulations required for compliance

Prepares productivity/performance reports, conducts regional reviews, participates in internal audits to monitor and ensure efficient and compliant procedures

Communicates with peers, CTCM’s, BSM’s, customers, and management to share information, answer inquiries, resolve issues, and escalate cross-department concerns

Maintains current knowledge of all HHS agencies and any unique program requirements in order to provide the most appropriate customer service

Coordinates statewide contract management meetings, trainings, and workgroups

Participates in agency workgroups; communicates regularly with other Agencies to assist them with program goals

Advises and presents information to the Regional Directors (RD’s) and Executive Management on recommended changes to procedures, work group functions and changing business practices among the regions

Qualification

Contract managementManagement skillsData analysisMicrosoft Office SuiteSCOR systemSharePointWritten communicationOral communicationProblem solvingTeam collaborationFlexibility