Rentokil Pest Control North America ยท 23 hours ago
Customer Care Representative
Kansas, United States
Full-time
Hybrid
Entry Level
1+ years expRentokil Pest Control North America is a global leader in Pest Control and other services, dedicated to protecting people and enhancing lives. They are seeking a Customer Care Representative to manage residential customer accounts, handle inquiries, and ensure excellent service through communication and coordination with various functions.
Consumer Services
Responsibilities
Cultivates and maintains on-going customer relationships
Uses computerized system for tracking, information gathering, and/or troubleshooting
Ensures customers receive the best service possible through processing orders, preparing general correspondence, and coordinating with other functions as required
Acts as customer contact regarding pricing and scheduling
Handles customer calls/correspondence for service, scheduling, and billing inquiries
Communicates with branch personnel to resolve service and scheduling issues
Initiates outbound customer service calls for various campaigns
Handles tech line support
Qualification
Required
High school diploma or GED
Ability to use a personal computer or CRT
Good verbal, written, and interpersonal communication skills
Ability to work in a stressful, fast-paced environment
Good problem-solving skills
Ability to work flexible schedule, including weekends and holidays
Must be dependable and consistently punctual for all scheduled shifts
A private home office/work space suitable for working remotely for all or part of the regular workweek
Broadband internet with ability to hardwire via an Ethernet cable
Preferred
1-2 years clerical or customer service experience
Basic knowledge of Microsoft Word, Excel, and Windows
Ability to type 25 wpm
Benefits
Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period!
Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more
401(k) retirement plan with company-matching contributions
Vacation days & sick days
Company-paid holidays & floating holidays
A company mindset that prioritizes health, safety, and flexibility
Tuition Reimbursement benefits (for FT Colleagues)
Company
Rentokil Pest Control North America
For more than 90 years, Rentokil has served as global experts in pest control.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Aimee Hass
Senior Marketing Business Partner
Ashley Stevenson
Regional Human Resources Business Partner
Company data provided by crunchbase