Pair Team · 1 day ago
Field Operations Manager (Remote PST)
United States
Full-time
Remote
Mid, Senior Level
$95K/yr - $115K/yr
5+ years expPair Team is an innovative, mission-driven company reimagining how Medicaid and Medicare serves the most underserved populations. As the Field Operations Manager, you will play a critical role in shaping in-person care delivery operations, ensuring high-quality encounters and effective team support across markets.
Health CareHospitalMedical
Responsibilities
Own the design, execution, and ongoing improvement of Pair Team’s in-person care delivery operations
Build scalable workflows that support field-based visits, including care package delivery, success visits, and care plan check-ins
Translate health plan and payer requirements into clear, repeatable operational processes for care teams
Establish standards and quality checks for in-person visit booking to ensure accuracy, compliance, and appropriate patient selection
Serve as the operational point of contact for in-person care delivery, supporting managers and leaders with guidance and structure rather than individual-level coordination
Develop and maintain tools, documentation, and SOPs that enable LCMs, LCM Managers, and RGMs to plan and execute field visits independently
Oversee and continuously improve in-person visit scheduling, tracking, and documentation workflows
Manage and develop a team of Coordinators responsible for administrative and logistical support tied to in-person encounters, including outreach, fulfillment, and post-visit documentation review
Partner with clinical and operations leaders to ensure in-person encounters align with care plans, timelines, and documentation standards
Own field operations metrics, including in-person visit rates, completion timelines, and market-level performance trends
Use data to identify gaps, recommend process improvements, and inform operational decisions
Support operational changes and new program launches as in-person care models evolve across markets
Act as an escalation point for systemic issues related to field operations, while reinforcing clear ownership and expectations across teams
Qualification
Required
5+ years of experience in healthcare operations, field operations, or care delivery programs
Experience building, scaling, or improving in-person or field-based operational models
Proven ability to translate health plan or payer requirements into clear, repeatable workflows
Experience partnering with clinical teams, operations leaders, and cross-functional stakeholders
Prior people management experience, including coaching and developing operational or coordination teams
Strong operational judgment with the ability to identify systemic issues and design sustainable solutions
Comfort working with data and metrics to assess performance and drive continuous improvement
Experience creating and maintaining SOPs, tools, and documentation that enable teams to operate independently
Familiarity with operational tooling such as scheduling systems, workflow trackers, and project management platforms
Clear communicator who can set expectations, influence without authority, and navigate ambiguity in a fast-growing environment
Benefits
Equity compensation package
Flexible vacation policy – take the time you need to recharge
Comprehensive health, vision & dental insurance
$50 employer contribution to active HSA accounts
401k through Guideline
Life insurance and AD&D
Monthly $100 work from home expense stipend
We provide the equipment needed for the role
Company
Pair Team
Pair Team is an end-to-end operations platform that connects vulnerable patients to local care teams.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$19.5MKey Investors
NEXT VENTŪRESNTT Venture CapitalKleiner Perkins
2024-06-10Series Unknown· $0.5M
2023-10-19Series A· $9M
2021-12-07Seed· $7.3M
Leadership Team
Neil Batlivala
Founder and CEO
Recent News
Fierce Healthcare
2025-03-27
Company data provided by crunchbase