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RHI Magnesita · 23 hours ago

Service Technician

Pittsburgh, PA

Full-time

Onsite

Entry Level

2+ years exp

RHI Magnesita is the leading global supplier of high-grade refractory products, and they are seeking a Field Service Technician to become the go-to expert on cutting-edge robotics. This role involves performing maintenance and troubleshooting on machinery, supporting inventory management, and serving as the primary customer contact for service needs.

IndustrialIndustrial ManufacturingMining

Responsibilities

Perform regular maintenance and troubleshooting on RHI Magnesita machines

Support inventory management and ensure timely, accurate tracking of RHIM and competitor product performance

Serve as the primary customer contact for product performance, installation support, and service needs

Communicate daily with your supervisor about customer developments, product feedback, and improvement opportunities

Participate in product trials and document results, including pre- and post-trial reporting

Ensure compliance with all safety protocols and PPE requirements at customer sites

Respond to urgent or after-hours customer needs with professionalism and urgency

Collaborate with internal departments to support seamless service delivery and operational excellence

Qualification

Mechanical aptitudeElectrical aptitudeRefractory installation experienceMicrosoft Office proficiencyCustomer service skillsSafety standards familiarityCommunication skillsHands-on mindset