Michigan Schools and Government Credit Union · 2 weeks ago
Branch Manager
Sterling Heights, MI
Full-time
Onsite
Mid, Senior Level
4+ years expMichigan Schools & Government Credit Union (MSGCU) has been providing quality financial services to the community for 70 years. The Branch Manager will lead and manage the assigned branch to ensure financial objectives, strategic goals, and institutional growth are met while delivering exceptional member service.
BankingConsultingCreditFinancial Services
Responsibilities
Leads and manages assigned branch for sales and operations to ensure the financial objectives, strategic goals and institutional growth are met in accordance with MSGCU’s policies and state and federal government regulations, and in alignment with our desired member experience
Focuses on providing high quality service to all members through a consistent approach to delivering the member experience that includes sales, services, member satisfaction, operational, and people management to build strong member (internal/external) relationships and deliver member-centric solutions
Performs all duties related to member services responsibilities to exceed member service expectations and provide superior quality service in a professional, efficient, and courteous manner
Makes good and timely decisions using sound rationale, available data, and relevant or important factors to ensure the overall effectiveness of the branch and that are in alignment with the organization’s focus and direction
Exhibits business insight by applying knowledge and demonstrating the ability to advance the organization’s goals. Develops and executes tactical plans, including strategies, targets, and staffing to meet objectives. Participates in and supports Business Development efforts, activities and events, to maintain key member groups and develop new relationships
Optimizes branch operations by serving as subject matter expert on daily functions and long-term goals and ensuring effective use of MSGCU resources. Oversees the efficiency and performance of the branch budget, security, and adherence to policies to maintain high standards of operational efficiency and performance
Directs work for branch team by providing clear direction and ensuring work is aligned with organizational objectives and the desired member experience. Demonstrates a systematic approach to distributing assignments and monitoring work. Delegates and empowers team members to make decisions within their areas of responsibility and removes obstacles to get work done
Holds self and others accountable to meet commitments through regular sales meetings, coaching, and observations. Utilizes the SLS (Sales Leadership Strategies) to improve performance and instills these methods across branch leadership to drive results
Develops and implements strategies to meet strategic targets through development of an annual branch sales plan. Solicits ideas and feedback from team members to improve efficiency, effectiveness, and productivity
Collaborates effectively with team members and other stakeholders across the organization to improve relationships, build trust, develop teamwork and deliver high quality member service. Builds partnerships and works collaboratively with others to meet shared objectives
Develops talent by coaching others to build skills in order to meet both their career goals and the organization’s goals through mentoring, coaching, and relevant development opportunities. Builds effective teams that apply their diverse skills and perspectives to achieve common goals. Engages team in sales processes and activities to achieve team and corporate goals
Communicates effectively by developing and delivering various forms of communication (written, verbal, presentation), that are in alignment with MSGCU’s philosophy, mission, and values. Facilitates discussions and actively listens to ensure a clear understanding of expectations, procedure updates, new products, and initiatives. Manages conflict situations by effectively using Crucial Conversations skills, with a minimum of noise
Drives engagement by influencing others and by creating a healthy climate where team members are motivated to do their best to help the organization achieve its objectives
Instills trust by gaining the confidence and trust of others through honesty, integrity, authenticity, and modeling behaviors that align with organizational values. Makes responsible choices and exemplifies courage by stepping up to address difficult issues
Models self-development by actively seeking new ways to grow and be challenged, and exhibits self-awareness by soliciting feedback and through reflection gains productive insight into personal strengths and weaknesses. Applies feedback to personal development using both formal and informal development channels
Demonstrates situational adaptability by adapting approach and demeanor in real time to match the shifting demands of different situations
Qualification
Required
Bachelor's degree in Business Administration, Finance or related field preferred
4 years of related, progressively more responsible retail banking experience
2 years of leadership experience required
Successful completion of MSGCU's Branch Manager Trainee Program
Benefits
Generous health benefits
Vacation time
Retirement plan contributions
Discounts on loans and phone service
Medical, dental and vision on your first day!
3% contribution from MSGCU, and a 100% match for the next 7% you contribute to your 401(k)
12 paid holidays
Up to 120 hours of PTO your first year of service (pro-rated based on start date)
Company
Michigan Schools and Government Credit Union
For 70 years, our members have been reaching their financial goals using the resources they gain through their membership with Michigan Schools and Government Credit Union (MSGCU).
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Peter Gates
President/CEO
Steve Brewer
Chief Executive Officer
Recent News
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