Convergint · 4 days ago
Learning System Operations Specialist
United States
Full-time
Remote
Entry, Mid Level
$75K/yr - $90K/yr
1+ years expConvergint is looking for a full-time Learning Systems Operations Specialist to support their growth and evolving learning ecosystem. The role involves ensuring smooth operation of learning systems and providing exceptional service to colleagues across the organization.
BiometricsHealth CarePhysical SecurityPublic SafetySecurity
Responsibilities
Serve as the primary point of contact for learning system support inquiries, managing tickets and shared inbox requests
Troubleshoot and resolve LMS issues related to access, enrollments, completions, permissions, and content behavior
Execute LMS operational tasks, including user management, course uploads, assignments, and reporting
Run and maintain standard LMS reports; ensure data accuracy and integrity
Support system transitions, upgrades, and migrations through testing and issue resolution
Create and maintain job aids, FAQs, SOPs, and self-service resources
Partner closely with the LMS Administrator to stabilize daily operations and improve workflows
Collaborate with HR, IT, Compliance, and Talent Development partners as needed
Maintain confidentiality and data privacy standards when handling employee and compliance-related information
Qualification
Required
Hands-on experience in systems support, LMS support, HR systems support, or Help Desk–style role
Hands-on experience supporting a Learning Management System (e.g., Percipio, Workday Learning, Cornerstone, SAP SuccessFactors)
Strong proficiency in Microsoft Excel (filters, pivot tables, data validation)
Experience creating clear written documentation such as SOPs, job aids, or FAQs
Ability to manage multiple priorities in a fast-paced, high-volume environment
Strong written and verbal communication skills
Education: College degree or equivalent experience
1-3 years' experience supporting LMS or HR systems
Familiarity with compliance-driven environments
Vendor coordination experience
Preferred
Familiarity with learning content standards (SCORM, AICC, xAPI)
Experience supporting compliance or mandatory training programs
Exposure to regulated or audited environments
Experience working with global or distributed teams
Benefits
10 Company Holidays and Paid Time Off starting at 13 days annually
Fun & Laughter Day Off
Medical, Dental & Vision Plan
Life insurance & Disability Plan
Wellness Program
401K Matching Plan
Colleague Assistance Program
Tuition reimbursement
Competitive salary and compensation plan
Vehicle reimbursement plan or company vehicle
Corporate Social Responsibility Day
Cell phone reimbursement (if applicable)
Paid parental leave
Company
Convergint
Convergint is a global systems integrator focused on delivering results for our customers through unparalleled service excellence.
10001+ employees
H1B Sponsorship
Convergint has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (1)
2023 (2)
2022 (3)
Funding
Current Stage
Late StageTotal Funding
$66.7M2021-12-16Secondary Market
2018-08-27Series Unknown· $19.74M
2018-06-29Series Unknown· $46.96M
Leadership Team
Ann Fandozzi
Chief Executive Officer
Eric Jacobs
Chief Financial Officer
Recent News
2025-07-16
Company data provided by crunchbase