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Compucom Staffing · 1 day ago

Desktop Support Technician

Durham, NC

Full-time

Onsite

New Grad, Entry Level

$16.50/hr - $24.20/hr

Compucom Staffing is a staffing agency providing IT staffing services and solutions. They are seeking a qualified Desktop Support Technician to join their client's team onsite in Durham, NC, responsible for repairing, maintaining, and troubleshooting hardware and software for end users.

ConsultingDeliveryInformation TechnologyStaffing Agency

No H1B

Responsibilities

Repair, test, image and clean PC's, laptop, monitors, printers, and other related hardware

Maintain, analyze, and troubleshoot software and computer peripherals. Ability to set up, configure, and add all hardware

Perform install, move, add, and change. Large IMAC events expected for client printer migration and PC refreshes

Ensure that all tickets requiring follow-up work and/or calls receive appropriate attention

Comfortable with face-to-face interactions as will be required to provide technical support to end users in-person at the customer's site

Back up and burn end user data

Assist in developing and documenting improvements to current processes

Assist other coworkers in resolution of end users' technical issues across the program

Assist Site Leader in the execution of established processes and escalations

Qualification

Troubleshooting PC hardwareTroubleshooting PC softwareEnterprise technologiesAsset managementWindows 10Mac OSCustomer serviceStress managementMulti-taskingIndependent work

Required

Repair, test, image and clean PC's, laptop, monitors, printers, and other related hardware

Maintain, analyze, and troubleshoot software and computer peripherals. Ability to set up, configure, and add all hardware

Perform install, move, add, and change. Large IMAC events expected for client printer migration and PC refreshes

Ensure that all tickets requiring follow-up work and/or calls receive appropriate attention

Comfortable with face-to-face interactions as will be required to provide technical support to end users in-person at the customer's site

Back up and burn end user data

Assist in developing and documenting improvements to current processes

Assist other coworkers in resolution of end users' technical issues across the program

Assist Site Leader in the execution of established processes and escalations

Experience with asset management

Use a Confident, Positive Attitude to deliver great customer experience and to be invigorated by constant personal interaction

Demonstrate high energy given fast-paced environment

Deep understanding of diagnosing, troubleshooting, replacing PC/laptop hardware internal components (motherboard, hard drives, RAM, CPU), and understanding of troubleshooting PC software (Windows blue-screen, Outlook, connect network printers) as well

Working experience or strong understanding of enterprise technologies (Office 365, Win10 Professional, imaging, and ticketing systems

Ability to work with strong personalities

Managing stress while being able to deescalate tense users is a key attribute

Get work done independently, and for attendance for availability to work scheduled hours

Trusted to work proactively is a key attribute given limited site IT Leaders

Ability to handle multiple projects

Experience working in an enterprise environment

Be physically able to lift up to 40lbs, bend, crawl and climb

Be able to be on their feet and walk potentially a good portion of the day while visiting customers' work area