Dana-Farber Cancer Institute · 1 day ago
Practice Coordinator
Boston, MA
Full-time
Onsite
New Grad, Entry Level
$47K/yr - $66K/yr
0+ years expDana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. The Practice Coordinator I provides superior customer service to patients and assists with appointment scheduling, patient check-in and check-out, and navigating patients through the Cancer Center.
CommunitiesHealth CareHealth DiagnosticsHospitalNon ProfitOncology
Responsibilities
Under the direction of the clinical practice support management team, provides appointment scheduling ranging in complexity from one physician appointment to multiple care provider appointments in accordance with department scheduling guidelines for new and/or existing patients
Performs front desk check-in and check-out functions (may defer complicated scheduling to Practice Coordinator II as needed)
Obtains detailed clinical information face-to-face, by telephone or electronically
May provide basic information regarding the need for insurance referral(s)
Performs independent patient and outside provider call triaging and assists in directing patient flow
Serves as a liaison between patient/family/provider
Confirm patient’s demographics (address/phone numbers etc) and insurance information
Review patient “alerts” in IDX and reconcile ie: patient contact information, Medicare Survey etc
Responsible for complex scheduling activities associated with patients arriving from main campus, other centers or other outside entities and coordinating 2nd opinion physicians, specialists, dieticians, etc
Ensures the completion of prior authorizations for radiology testing and authorizations for outside ancillary services
Manage all incoming referrals; provide appointment setting and coordination of medical records
May navigate new patients and educate them about all available services
Understand and utilize DFCI systems as well as the local Hospital’s systems i.e. Meditech
Resolves issues directly or ensures appropriate management of call by others
Recognizes emergencies and appropriately responses using standard operating procedures and critical thinking skills
May be required to perform other duties as required by the clinical practice support team
May provide general administrative support and coordination for all aspects of patient care for both new and/or established patients, including filing, document preparation, data entry, telephone support, etc
Refer patients to financial counselor as needed at DFCI
If insurance has changed, copy card and give to New Patient Coordinator for updating and insurance eligibility check
Requires basic knowledge of insurance plans which constantly change; knowledge of insurances that SEMC/DFCI are participants; and high risk insurances
Takes phones off of forwarding to the answering service; retrieves messages from the answering service and triages accordingly
Handles incoming requests for records and mails/faxes information as appropriate; Faxes notifications to HIS as necessary (patient name changes, etc)
Qualification
Required
Excellent customer service and computer skills with proficiency in a Windows environment required
Ability to multi-task and function as an integral member of the team
Excellent verbal and written communication skills required
Excellent computer, customer service and problem solving skills required
Demonstrated ability to draft reports, correspondence and other administrative documents pertaining to patient scheduling as needed
Associate's degree and/or 0-2 years work experience required
Requires basic knowledge of insurance plans which constantly change; knowledge of insurances that SEMC/DFCI are participants; and high risk insurances
Preferred
Experience working in a medical or customer service setting preferred
Knowledge of medical terminology preferred
Company
Dana-Farber Cancer Institute
Dana-Farber Cancer Institute is a center dedicated to carrying out adult and pediatric cancer treatment activities and advanced research.
1001-5000 employees
H1B Sponsorship
Dana-Farber Cancer Institute has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (191)
2024 (145)
2023 (155)
2022 (139)
2021 (105)
2020 (113)
Funding
Current Stage
Late StageTotal Funding
$88.08MKey Investors
Elaine and Eduardo Saverin FoundationThe DeGregorio Family FoundationLlama
2025-11-24Grant· $20M
2025-05-06Grant· $1M
2024-09-24Grant· $0.5M
Leadership Team
Edward Benz
CEO
Recent News
BioWorld Financial Watch
2026-01-09
Medical Xpress - latest medical and health news stories
2025-12-29
Company data provided by crunchbase