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Iron Mountain · 18 hours ago

Site Reliability Engineer

Royersford, PA

Full-time

Onsite

Mid, Senior Level

$93K/yr - $124K/yr

5+ years exp

Iron Mountain is a global leader in storage and information management services. The role involves working within the Government Services team to build and troubleshoot infrastructure while providing support to internal and external customers, ensuring mission-critical tasks are prioritized effectively.

Big DataCloud StorageDigital SignageInformation ServicesSecuritySoftware

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Troubleshoot escalated tickets

Provide 2nd and 3rd level support to external and internal customers

Join critical incident calls for priority 1 issues as the subject matter expert

Perform on-call duties on a weekly rotation

Windows Server Builds

Maintaining backups

Security patching and vulnerability management

General break-fix and KLO

Create and maintain system documentation and support processes

Communicate verbally and in writing with customers

Participate in the setup and configuration of new customers, environments, and proof-of-concept solutions

Work with multiple vendors routinely for support and troubleshooting of the solution

Work with internal cross-functional teams on troubleshooting system issues

Responsible for working and prioritizing issues and project tasks according to SLA’s

Responsible for managing their own tickets and maintaining them on a daily basis

Participate in testing and post-deployment validation of the system

Perform Active Directory Services administration and management to include design, cleanup and routine maintenance and configuration

Other duties and projects as assigned

Qualification

Windows ServerLinuxCloud TechnologiesHyper Converged InfrastructurePowerShell ScriptingActive DirectoryIncident Management (ITIL v3)Customer Service SkillsCommunication SkillsProblem Solving SkillsCollaboration Skills

Required

U.S. Citizenship living on U.S. soil

Ability to obtain government clearance

Strong communication, collaboration and problem solving skills

Minimum Bachelor's degree

5+ Years, hands-on technical architecture skills and depth across multiple technologies

Technology areas to include Cloud, Virtualization, Network, Compute, and Storage

Advanced experience with Windows Server operating systems

Experience with Linux

Proficient in server oriented architectures and web platform applications

Excellent troubleshooting and analysis skills

3 years experience of Incident and Request Management process as defined by ITIL v3

Written and verbal proficiency in the English language

Comfortable working in a fast-paced environment

Must be a U.S. Citizen

Required to pass a rigorous background check to obtain IRS Publication 1075 certification

Must be able to successfully complete all government-mandated security and suitability investigations

Preferred

Demonstrable experience with Hyper Converged Infrastructure

Experience with Nutanix hardware

Familiarity with PowerShell scripting

Knowledge in AD architecture and infrastructure (LDAP, Directory Replication, group policy, security, schema changes, Identity and Access Management, etc.)

Knowledge in Microsoft Endpoint Configuration Manager or System Center

Experience in working with geographically distributed teams

Experience working with and coordinating issue resolution with 3rd party vendors

Knowledge in Rubrik backup and recovery