Spectrum · 2 weeks ago
Sales Support Specialist
Maitland, FL
Full-time
Onsite
Entry, Mid Level
$20/hr - $20/hr
2+ years expSpectrum is a leading provider of communication and entertainment products for residential and business customers. As a Sales Support Specialist, you will connect customers with services, manage order fulfillment, and enhance customer satisfaction through collaboration with various departments.
Digital EntertainmentInternetTelecommunications
No H1B
Responsibilities
Taking calls and handling orders for cable, internet and mobile services, while keeping communication smooth with customers and partners
Collecting leads and checking canceled or delayed orders, while working with different teams to keep things running smoothly
Using various systems to manage special customer orders and provide quick, accurate service
Doing pre-sales tasks, making sure orders are correct and checking work orders for proper billing
Organizing order schedules, following company rules and sharing tips with the team to improve workflows
Qualification
Required
High School Diploma or equivalent
2+ years in sales or customer service
Effective prioritization and organization
Clear communication, both oral and written
Ability to resolve customer complaints independently or in teams
Adaptability to handle back-to-back calls while seated
Proficiency with computers and software applications
Knowledge of accounting, billing, and office procedures
Understanding of service troubleshooting and product details (Cable, HIS, Telephone)
Preferred
Familiarity with cable TV, high-speed Internet and phone services
Benefits
Free and discounted Spectrum services like internet, TV and mobile
Company
Spectrum
Spectrum is a cable telecommunications company that offers a range of home entertainment and information services. It is a sub-organization of Charter Communications.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$11.4MKey Investors
North Carolina Department of Information Technology
2023-09-01Grant· $11.4M
2015-05-26Acquired
2007-03-01IPO
Leadership Team
Dinesh Jain
Chief Operating Officer
Ken Guiberson
Group Vice President, Digital Self-Service
Recent News
2026-01-20
2026-01-06
Sports Business Journal
2025-11-08
Company data provided by crunchbase