Parafin · 2 days ago
Customer Support Specialist
San Francisco, CA
Full-time
Hybrid
Entry, Mid Level
$90K/yr - $110K/yr
2+ years expParafin is on a mission to grow small businesses by providing them with accessible financial tools. They are seeking a Customer Support Specialist to enhance the customer experience by managing inquiries and representing partner brands effectively.
FinanceFinancial ServicesFinTechSmall and Medium Businesses
Responsibilities
Whitelabeled multi-brand customer support
Documenting customer feedback and feature requests
Reporting software bugs and UI issues
Bringing the Voice of the Customer to internal roadmaps and projects
Contributing to team documentation and other projects
Software user testing
Qualification
Required
Ability to provide seamless, high-quality customer support for multiple brands
Excellent prioritization skills and attention to detail
Positive contributor to team and company culture
Thrive in ambiguity
Preferred
A minimum of 2 years in software customer support, fintech, or financial services experience
Proficiency with Zendesk
Phone support experience
Previously worked at an early-stage startup
Benefits
Equity grant
Medical, dental & vision insurance
Unlimited PTO
Work from home flexibility
Commuter benefits
Free lunches (if onsite)
Paid parental leave
401(k)
Employee assistance program
Company
Parafin
Parafin is a financial infrastructure company that offers pre-built financial services programs to support small businesses.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$562MKey Investors
Notable CapitalGICThrive Capital
2024-12-17Series C· $100M
2024-08-28Debt Financing· $93M
2024-04-10Debt Financing· $125M
Leadership Team
Sahill Poddar
Co-Founder & CEO
Vineet Goel
Co-Founder and Chief Product and Technology Officer
Recent News
2025-12-15
2025-12-09
Company data provided by crunchbase