Desktop Support Analyst jobs in United States
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Oliver Healthcare Packaging · 4 days ago

Desktop Support Analyst

Oliver Healthcare Packaging is seeking a Desktop Support Analyst who thrives on troubleshooting and delivering exceptional support experiences. The role involves serving as the first point of contact for IT-related issues, troubleshooting hardware and software problems, and providing daily tech support to employees.

Health CareManufacturingMedicalPackaging Services
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H1B Sponsor Likelynote

Responsibilities

Serve as the first point of contact for all IT-related issues via walk-up, phone, or email
Troubleshoot hardware and software problems using diagnostic tools and savvy questioning
Provide daily tech support to employees across laptops, mobile devices, printers, and software
Support LAN/WAN and network connectivity issues
Install, configure, and repair hardware and software
Document problems and resolutions to improve our knowledge base
Collaborate with IT peers to ensure smooth operations
Help train employees on best practices and tools
Support internal office moves and setups (PCs, phones, etc.)
Be part of a team that’s on call as needed to keep things running seamlessly

Qualification

Desktop support experienceActive DirectoryWindows OSOffice 365Remote support toolsCompTIA A+ certificationMicrosoft certificationsMobile technologiesHelp desk experienceCommunication skillsOrganizational skillsCollaboration skills

Required

Bachelor's degree OR 2+ years of relevant technical experience
1–3 years' experience supporting desktops, laptops, printers, and peripherals
Experience with Active Directory, Office 365, and remote support tools
Strong understanding of Windows OS, Microsoft Office Suite, and mobile technologies
Previous help desk or desktop support experience preferred
Clear, confident communicator—both written and verbal
Great listener and collaborator
Self-starter with sharp organizational and time-management skills
Cool under pressure with a knack for prioritizing
Occasional travel (domestic/international)
Flexibility to work evenings/weekends when necessary
Available for 24/7 on-call support as scheduled

Preferred

CompTIA A+ or Microsoft certifications
Experience in enterprise environments or manufacturing support

Company

Oliver Healthcare Packaging

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Oliver Healthcare Packaging is a medical product packaging company.

H1B Sponsorship

Oliver Healthcare Packaging has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)

Funding

Current Stage
Late Stage

Leadership Team

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Michael Benevento
Chief Executive Officer
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Douglas Kramer
Chief Financial Officer
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Company data provided by crunchbase