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Oliver Healthcare Packaging · 4 days ago

Desktop Support Analyst

Feasterville-Trevose, PA

Full-time

Onsite

Entry, Mid Level

1+ years exp

Oliver Healthcare Packaging is seeking a Desktop Support Analyst who thrives on troubleshooting and delivering exceptional support experiences. The role involves serving as the first point of contact for IT-related issues, troubleshooting hardware and software problems, and providing daily tech support to employees.

Health CareManufacturingMedicalPackaging Services

H1B Sponsor Likely

Responsibilities

Serve as the first point of contact for all IT-related issues via walk-up, phone, or email

Troubleshoot hardware and software problems using diagnostic tools and savvy questioning

Provide daily tech support to employees across laptops, mobile devices, printers, and software

Support LAN/WAN and network connectivity issues

Install, configure, and repair hardware and software

Document problems and resolutions to improve our knowledge base

Collaborate with IT peers to ensure smooth operations

Help train employees on best practices and tools

Support internal office moves and setups (PCs, phones, etc.)

Be part of a team that’s on call as needed to keep things running seamlessly

Qualification

Desktop support experienceActive DirectoryWindows OSOffice 365Remote support toolsCompTIA A+ certificationMicrosoft certificationsMobile technologiesHelp desk experienceCommunication skillsOrganizational skillsCollaboration skills

Required

Bachelor's degree OR 2+ years of relevant technical experience

1–3 years' experience supporting desktops, laptops, printers, and peripherals

Experience with Active Directory, Office 365, and remote support tools

Strong understanding of Windows OS, Microsoft Office Suite, and mobile technologies

Previous help desk or desktop support experience preferred

Clear, confident communicator—both written and verbal

Great listener and collaborator

Self-starter with sharp organizational and time-management skills

Cool under pressure with a knack for prioritizing

Occasional travel (domestic/international)

Flexibility to work evenings/weekends when necessary

Available for 24/7 on-call support as scheduled

Preferred

CompTIA A+ or Microsoft certifications

Experience in enterprise environments or manufacturing support

Company

Oliver Healthcare Packaging

Oliver Healthcare Packaging is a medical product packaging company.

Founded in 1890

Grand Rapids, Michigan, USA

501-1000 employees

https://www.oliverhcp.com

H1B Sponsorship

Oliver Healthcare Packaging has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (2)