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Delta Air Lines · 1 week ago

Senior Content Designer

Atlanta, GA

Full-time

Onsite

Senior Level

5+ years exp

Delta Air Lines is a leading airline committed to providing exceptional digital experiences. As a Senior Content Designer, you will collaborate with cross-functional teams to develop and manage user-centric content that enhances the travel journey on delta.com and the Fly Delta app.

Air TransportationArtificial Intelligence (AI)TransportationTravel

Growth Opportunities

Responsibilities

Conduct discovery and identify needs and opportunities to improve the user journey through information on our digital channels

Collaborate with cross-functional teams, including UX design, product owners, user research and analytics to build cohesive and effective content strategies. Create and maintain content guidelines, standards and processes to ensure consistency and quality across all digital platforms

Lead UX writing efforts on designated projects, crafting clear and concise content. Create inclusive narratives across the product experience that support user engagement and satisfaction

Articulate design decisions and present content design strategies to stakeholders, incorporating feedback and making necessary adjustments

Partner with cross-divisional communications and writing teams to align on strategic channel approach and advocate for UX content best practices

Provide expert consultation on customer journey flows, site navigation, and information architecture to optimize the user experience across our digital channels

Analyze content performance metrics to demonstrate success through data and continuously improve strategy

Support colleagues on the content team on large-scale or complex initiatives as needed

Ensure digital content meets accessibility standards to provide an inclusive experience for all customers. Stay up-to-date with industry trends and best practices in digital content strategy and UX writing

Qualification

UX content strategyDigital product experienceData-driven content decisionsContent guidelines developmentUser-centric copywritingCollaboration with stakeholdersAccessibility standardsCommunicationPresentation skills

Required

Minimum of 5+ years of experience developing content for digital product experiences (website and/or applications)

Minimum 3+ years of experience leading content strategy or design initiatives across cross-functional teams

Strong understanding of UX principles and experience adapting design systems into content deliverables

Experience partnering with UX research and leveraging analytics to make data-driven content decisions

Excellent communication and presentation skills, with the ability to synthesize input from various stakeholders and articulate content design decisions to executive leadership

Demonstrated ability to develop and build exceptional digital experiences that drive positive customer sentiment

Consistently prioritizes safety and security of self, others, and personal data

Embraces diverse people, thinking, and styles

Possesses a high school diploma, GED, or high school equivalency

Is at least 18 years of age and has authorization to work in the United States

Preferred

Degree in Human-Computer Interaction, UX Design, Journalism, Marketing, or a related field preferred

Experience working in a highly matrixed environment is a plus

Benefits

Competitive salary, industry-leading proﬁt sharing program, and performance incentives.

401(k) with generous company contributions up to 9%.

New hires are eligible for up to 2-weeks of vacation. This is earned for use in the following vacation year (April 1 – March 31).

In addition to vacation, new hires are eligible for up to 56 hours of paid personal time within a 12-month period.

10 paid holidays per calendar year.

Birthing parents are eligible for 12-weeks of paid maternity/parental leave.

Non-birthing parents are eligible for 2-weeks of paid parental leave.

Comprehensive health beneﬁts including medical, dental, vision, short/long term disability and life insurance beneﬁts.

Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages.

Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health.

Domestic and International space-available flight privileges for employees and eligible family members.

Career development programs to achieve your long-term career goals.

World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint.

Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies.

Recognition rewards and awards through the platform Unstoppable Together.

Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare.