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Kuehne+Nagel · 7 hours ago

Road Logistics Customer Care & Operations Manager

El Paso, TX

Full-time

Hybrid

Senior Level

5+ years exp

Kuehne+Nagel is a global leader in logistics, playing a crucial role in optimizing processes for efficient inventory and shipment management. As the Road Logistics Customer Care & Operations Manager, you will oversee daily road freight operations, manage client relationships, and lead a team to achieve key performance indicators while ensuring smooth execution of logistics activities.

Responsibilities

Customer Relationship Management - You will act as the main point of contact, processing orders, providing status updates, handling inquiries, resolving complaints, and ensuring customer satisfaction

Operations Oversight - Manage all road freight activities, including scheduling pickups/deliveries, booking carriers, coordinating with drivers/agents, and overseeing documentation (BOLs, invoices)

Team Leadership - Supervise, train, and motivate the logistics team, fostering a collaborative environment and ensuring cross-training

Performance & KPIs - Establish and monitor Key Performance Indicators (KPIs) like On-Time Delivery (OTD), cost, and order accuracy, implementing corrective actions as needed

Cost & Efficiency - Develop strategies to optimize routes, manage trailer pools, control costs, and improve overall supply chain efficiency

Carrier & Vendor Management - Negotiate with carriers and brokers, monitor their performance, and build strong relationships

Regulatory Compliance - Ensure all operations adhere to DOT regulations, customs requirements for international road freight, and company safety standards

Process Optimization - Implement continuous improvement initiatives using lean methodologies to increase workflow efficiency and reduce overall logistics costs

Qualification

Logistics ManagementCustomer Relationship ManagementTeam LeadershipLogistics Software ProficiencyPerformance MonitoringRegulatory ComplianceBilingual SpanishBilingual EnglishAnalytical SkillsProcess OptimizationProblem SolvingNegotiation Skills

Required

A Bachelor's degree in Logistics, Supply Chain Management, or Business Administration is needed

5+ years in similar role with strong people management, coaching, and motivational skills

Ability to resolve complex issues proactively and effectively

Familiarity with logistics software systems and analytical skills

Understanding of Geography, Trade compliance, Cross Border processes (US- Mexico) and Customs

Preferred

Bilingual in Spanish and English would be an asset

Comfortable to Travel to Mexico as per Business Needs

Benefits

Medical/dental benefits package

401k retirement savings plan

Employee discounts

Tuition reimbursement

Excellent training programs

Company

Kuehne+Nagel

Glassdoor3.7

With more than 82,000 employees at almost 1,300 sites in close to 100 countries, the Kuehne+Nagel Group is one of the world's leading logistics providers.

Founded in 1890

Schindellegi, Schwyz, CH

10001+ employees

http://www.kuehne-nagel.com

H1B Sponsorship

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