Manulife · 2 months ago
Global Investigative & Forensic Services Senior Investigator
United States
Full-time
Remote
Mid, Senior Level
$88K/yr - $153K/yr
5+ years expManulife is a leading international financial services provider, helping people make their decisions easier and lives better. They are seeking a Senior Investigator to conduct sophisticated investigations of long term care claims, develop investigative plans, and mentor junior investigators.
FinanceFinancial ExchangesFinancial Services
Responsibilities
Successfully completes high-quality, sophisticated long term care claims investigations
Independently develops and drives a detailed investigative plan
Acquires and reviews internal / external documents to support investigative activity and findings
Conducts interviews of insureds, caregivers, and other involved parties
Handles third party vendor(s) conducting long term care surveillance activities
Regularly communicates findings and investigation status to Requesters
Produces reports that are accurate and objective
Presents case findings and recommendations for further action to department management and Requesters
Optimally applies internal case management systems to keep department management updated and to plan / prioritize concurrent assignments
Adheres to departmental, company and regulatory timelines, policies, and requirements
When applicable, prepares and presents cases for referral to law enforcement, prosecutors, and regulators; provides depositions, grand jury, and court testimony as the need arises
Mentors and trains more junior investigators on long term care claim cases and processes
Ability to travel on short notice and responds to urgent long term care claim investigations
Maintains knowledge of sophisticated investigative techniques, company / external sources of information, changes in the financial services industry as well as applicable laws and regulations impacting long term care claim investigations and other relevant topics
Maintains and continuously expands network of professional contacts
Plays a major role in the department’s fraud awareness training program by developing and delivering appropriate material to employees
Attends training sessions, reads pertinent trade journals, actively participates in, and makes presentations to professional organizations and associations
Qualification
Required
Bachelor's degree preferably in Criminal Justice or related field required; graduate work a plus
5+ years of proven track record in the investigation profession and/or financial services industry
Designations / certifications in relevant subject matter areas a plus (CFE, LTCP, LOMA)
Preferred
Highly proficient in various computer applications (Microsoft products etc.)
Sophisticated written and verbal communication skills
Sophisticated analytical skills
Sophisticated interviewing skills
Ability to work in a dynamic environment
Efficient and effective organizational skills
Strong presentation skills
Foreign language proficiency a plus
Benefits
Health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans
Various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions)
Financial education and counseling resources
Generous paid time off program in the U.S. includes up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time (or more where required by law) each year
Full range of statutory leaves of absence
Company
Manulife
Manulife is a leading international financial services group that helps people make their decisions easier and lives better.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$3.31B2025-12-02Post Ipo Debt· $1B
2024-06-11Post Ipo Debt· $363.5M
2023-03-07Post Ipo Debt· $1.2B
Leadership Team
Phil Witherington
President and CEO
Steve Finch
President and CEO, Manulife Asia
Recent News
2026-01-21
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