Grubhub · 1 day ago
Staff Product Manager (Customer Reactivation)
NYC Metro Area
Full-time
Hybrid
Senior Level, Lead/Staff
$194K/yr - $203K/yr
7+ years expGrubhub is a leading company in online food ordering, dedicated to championing restaurants across the country. They are seeking a Staff Product Manager to lead the strategy and execution of customer reactivation experiences, focusing on re-engaging lapsed diners and enhancing long-term engagement through data-driven product capabilities.
E-CommerceFood and BeverageFood DeliveryMarketplace
No H1B
Responsibilities
Set the product strategy for customer reactivation and churn prevention, with a focus on re-engaging lapsed and at-risk diners
Lead the roadmap and execution for data-driven customer winback and re-engagement, ensuring we can dynamically deliver relevant content, offers, and experiences to reach diners at the right moments
Shape reactivation experiences and CRM strategy that enable personalized and intelligent diner experiences across web, app, and omni-channel notifications
Build scalable CRM and product capabilities that support reactivation use cases across marketing and product teams
Partner cross-functionally with engineering, data science, design, and growth marketing to drive clarity on requirements and ensure successful implementation
Establish and evangelize best practices to ensure our CRM capabilities are trusted, reliable, and leveraged broadly across the organization
Translate complex, ambiguous problems into clear problem statements and execution paths, driving accountability for measurable business outcomes
Drive innovation in CRM experiences, including experimentation, AI-powered decisioning that bring Grubhub diners more value and convenience
Influence senior stakeholders, including VP- and C-level leaders, by clearly articulating trade-offs, risks, and opportunities
Qualification
Required
7+ years of relevant Product Management experience in digital platforms, ideally in data platforms, personalization, or CRM systems
Demonstrated ability to lead complex, cross-functional initiatives in large-scale consumer platforms (web and native apps)
Strong data fluency, including comfort with SQL and analytics; proven track record of making data-driven decisions
Deep technical understanding of data infrastructure, real-time systems, and integrations across martech/CRM ecosystems
Experience with A/B testing frameworks, segmentation platforms, and notification systems
Proven ability to influence without authority, bringing alignment across executive stakeholders, engineers, and marketers
A track record of defining vision and delivering results in ambiguous, complex problem spaces
Excellent written and verbal communication skills; able to translate technical details into business impact
Ownership mentality and a passion for using data to transform the customer experience
Benefits
Equity
401K
Multiple medical, dental, and vision plans
Company
Grubhub
Grubhub is an online platform that connects customers with local restaurants.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$284.1MKey Investors
AmazonYum! BrandsT. Rowe Price
2024-11-13Acquired
2022-07-06Post Ipo Equity
2018-02-08Post Ipo Equity· $200M
Leadership Team
Sean Ir
Director, Strategic Partnerships
Sebastian Stankiewicz
Staff Product Manager
Recent News
2025-12-16
2025-12-02
Crunchbase News
2025-11-20
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